Business ProfileforRepwest Insurance Company

BEWARE!! SCAM!!RIP OFF COMPANY! DO NOT USE THIS COMPANY VIA SAFE MOVE ON UHAUL! YOU WILL NOT GET REIMBURSED FOR ANYTHING! THIS IS A SCAM COMPANY! THE BAD REVIEWS ARE ON PURPOSE, THEY ARE UNACCREDITED FOR A REASON. DO NOT USE THEM FOR YOUR MOVE FOR ANYTHING.

Hello Ms. ******* I have received notice of your posted concerns here, so I will do my best to clarify the details of the claim denial. Please note that Repwest Insurance Company handles the claims for U-Haul, who is a Self-Insured entity. Repwest Insurance Company also handles the claims for any of the optional Safe protection products offered by U-Haul for their customers. I see that your claim involves an independent third-party moving company that you hired to assist with your move. You also elected the optional Safeload coverage to protect against risks of Direct Physical Loss of your items while in the care, custody and control of the third-party moving company, and like any coverage or insurance, there are some Exclusions to the coverage. (An example of a Direct Physical Loss while in the care, custody and control of the movers would be if they were carrying a TV or lamp to the truck and dropped it breaking it.) Our investigation for your claim of damages included receiving a statement from the moving company that they noticed there was some pre-existing damage to your items when they arrived and they made you aware but you said you already knew of the pre-existing damage. They confirmed no incidents of new damage occurred during their moving process. Therefore, it was determined that aside from the pre-existing damages, any new damages were likely caused by improper packing and/or normal shifting in transit. Improper packing and normal shifting in transit are listed Exclusions of the specific Safeload coverage that you elected. You have the right to reach out directly to the third-party moving company that you hired to see if they will consider your damages. Please be advised - the moving company is NOT an agent of U-Haul and does NOT work for U-Haul. If the moving company will not consider your damages, you may want to contact your personal insurance carrier to see if there is applicable coverage under your Homeowners or Renters policy. I hope this information provides some clarification to the coverage claim denial. Sincerely, Complaints Liaison, Repwest Insurance Company