Business ProfileforMartin Swanty Chrysler Dodge Jeep

Dropped off my wife's truck today for an oil change, ****** asked if I wanted a tire rotation too, I said "might as well, they are due for it". My wife picked up the truck an hr later. when she got in it and started to drive away she heard a loud noise and never left the lot. She saw the exhaust pipe hanging down and rubbing the driver's side rear tire. She went inside then had the tech take a look. Without being told which exhaust pipe, he went right to where the issue was and said "it was like that and since we didn't do it we won't fix it". The girl at the service desk gave my wife an attitude. The girl said "we didn't touch your car". My wife said "yeah you did you rotated the tires". Then my wife was told, "it was like that when it was brought in, you can bring it back in the morning and have a diagnostics done on it". When My wife tried to say anything the girl would talk over her and talk down to her.The truck was perfectly fine with no issues or sounds & the exhaust pipe was not dangling down when ****** got the info from it. The tech raised the truck to do the tire rotations & would have noticed it then if it was brought in like that. On the paperwork he notated exhaust rattle. The exhaust pipe was resting on the top of the tire, the tech would have had to lift the pipe up in order to swap out the drivers side rear tire. It takes 2 minutes to tighten the ring clamp while it was on the lift. I think he bumped it off when switching the tires then tried to claim it was like that already. It took me 3 minutes to tighten it without a lift.The girl and the tech ******************* ignored my wife and talked down to her. Maybe it is because she is Filipina, As a Nurse my wife depends on her truck every day. She needed assistance on an issue that was caused by the tech. The girl who spoke with my wife treated her very poorly then closed up & locked the doors. We have trusted the service there and bought all of our vehicles from there since ****. Never again