Business ProfileforPeoria Toyota

Subject: Formal Complaint Regarding Unsafe Vehicle Sold by Toyota Peoria Dealership I hope this email finds you well. I am writing to file a formal complaint against Toyota Peoria Dealership regarding the purchase of a Subaru vehicle that I believe to be unsafe and misrepresented. My dream car since I was 15 has been a Subaru WRX STI. I finally was able to purchase the car I fell in love with from a dealership this year and am completely devastated by my experience. On March 1st, I purchased a 2019 Subaru STI from Toyota Peoria Dealership. During the sales process, I was assured that the vehicle had undergone a full inspection and was in good working condition. Relying on this representation, I proceeded with the purchase. However, shortly after taking possession of the vehicle, I began experiencing numerous issues that indicate significant safety concerns. These include bushings that were so destroyed it resulted in destroyed lower control arms. These issues not only compromise the functionality of the vehicle but also pose a risk to my safety and the safety of others on the road. When I contacted the dealership in regards to these issues, the dealership recognized that they were responsible for the cost of replacement of these parts considering the pretenses that the car was in great working condition. This past weekend, I was driving the car and the entire engine stopped working while I was on the highway. I was left in a dangerous situation as I was in the way of full highway traffic. I had to get the car towed to a local dealership to see what was wrong. Upon further inspection by an independent mechanic, it was revealed that the purported "full inspection" was either not conducted thoroughly or was negligently performed. The issues identified were not only present at the time of purchase but also should have been readily apparent to any competent inspector. In less then 1500 miles of my ownership of the vehicle, the engine failed due to an undisclosed oil consumption issue leaving the car with 0 oil in the engine.. I was provided a quote to get the car back in working order and the invoice was about $17,000. I have attempted to resolve this matter directly with Toyota Peoria Dealership but have been met with resistance and denial of responsibility. Given the seriousness of the safety concerns and the apparent deception involved in the sale, I am left with no choice but to seek assistance from your office. I kindly request that your office investigate this matter and take appropriate action to ensure that Toyota Peoria Dealership is held accountable for their actions. I am also seeking restitution for the purchase price of the vehicle and any expenses incurred because of its defects. I would also be happy if the dealership would just cover the costs of repairs for the vehicle. Please let me know if you require any further information or documentation to proceed with this complaint. I appreciate your attention to this matter and look forward to a prompt resolution. Thank you for your time and assistance. Sincerely, *** ****** ** ************