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BBB Accredited Business since 05/11/2009

Express Sunrooms

Phone: (706) 834-3977

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
02/21/2014Problems with Product / Service | Read Complaint Details
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Complaint
On the enclosed patio area and area of the screen material has separated into numerous small holes.
This company installed new screens and vinyl windows on a pre-existing porch in April 2013. The contract was signed in February of 2013, but many excuses caused several delays before installation. An area of one of the screen panels has separated with numerous small holes. I contacted the President (***** ******) on Oct 27, 2013. He told me he would be out on Tuesday, Oct 29, 2013. He did not show. I did not contact him again until late December as I was travelling for the holidays. When I contacted him the second time, I reminded him of the first call on Oct 27th. He did remember and but indicated that he forgot about coming out to view the damage. He said he would be out the following week (First week of January 2014). To date, he has not arrived. He has not called. He has done nothing. NOTE: We he installed this material, he specifically told me that I should only contact him via telephone. He does not want texts or emails. Hence, I have called him twice with no results.

Desired Settlement
Fix the screen by February 13th or I may seek legal options.

Business Response
I did respond earlier by phone. The lady i spoke with at the BBB even called me back to get the customers phone #- i had previous explained that it was a mis communication on my part with my staff about his specific concern, i thought it was handled. I and my staff went to customers house and replaced the screen he was concerned about. I then called you and the lady there said she would verify with customer and call me back - i have not received a phone call back that is in my records. Please let me know- ******@expresssunrooms.com or XXX-XXX-XXXX
Thank You
***** ******
2-20-14
Express Sunrooms

Industry Comparison| Chart

Sunroom & Solarium Design & Construction, Screen Enclosures, Windows - Installation & Service, Siding Contractors, Patio Cover, Deck Builder, Patio Builder, Patio & Deck Builders, Home Improvements

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.