Business ProfileforJiffy Lube

On March *** 2022 I visited Jiffy Lube to get an oil change. Once the oil change was completed I got in my car to drive off when I noticed a long split in my leather seat. I immediately notified the manager and she informed me that the store manger will call me. The manager at the store called me back approximately 30 minutes later and said the store owner did not see how his team could have torn the seat. I showed the cut to the manager and it is clearly a new tear. I explained to the manager that I am 100% certain that I didn't have a tear in my seat before arriving to jiffy lube. I washed my car 2 days ago and have been the only person in it. I just left of **** ****** and I sat my folder on the seat and there was not a tear. The folder was still sitting on the seat when I got into the car and the tear was very noticeable. I signed out today completing ** years of Service as an Army Officer and this is what I have to remember of it. I called ***** once I left to see who they use for upholstery repair and I made an appointment with the shop for this Monday. I am out of $129 for an oil change and air filter change and an additional unknown amount to get my seat fixed. The store owner did not even give me the curtsey to call my to explain why he did not think his store was responsible which I know they are. This shows that he/she is not interested in finding the truth or ensuring his customers are treated fair. I will never visit jiffy lube again.