Business ProfileforClimate Guard Birmingham

Back in May 2021 I purchased top of the line windows. I payed a substantial down payment and was told my windows would be in toward the end of Aug. it would be sooner but . I never heard anything so I called my salesman he told me to call the lady in the office. I called her and she told me that the windows would be in Sept. Oct. same thing . So early Nov. I called again and wanted an answers on when the windows would be in so I was instructed to call the company that actually built the windows. I called and he informed me that the windows where not ordered until August 3 and at that point I was truly upset. The representative with Wincor talked with me in length telling me to correspond with him asking me to call him back in December. I called the windows were built and ready to ship. So UGG sent out subs to install. I was told at the time of the sale they would be UGG professionals that had gone threw classes. When I saw the crew I was very skeptical. One spoke english the rest not. When they left I went around, I had windows you could push out, barely hanging on. I spoke with a guy at UGG which did finely come to the rescue. The Salesman no longer returning calls job still incomplete. Very unsatisfactory!!!!! Still waiting.

We appreciate your business and do apologize for the trouble. We were thrilled that you were satisfied with your completed project.  Ultimate Gutter Guard does hope you are enjoying your windows!