Business ProfileforWarner Robins Chrysler Jeep Dodge

I bought a 2023 Jeep ******** ****** ***** *** January of this year. I drove the car 3 months before the car indicated that my engine temperature was running hot. I initially took the car to a local jeep dealership in Macon since I don't live in Warner Robins. They told me I had to have my water pump replaced because there was a leak. I didn't get my water pump replaced until two months after because it was on back order. I got the car back late June. I only drove the car 8 days before the same problem came up. I took the car back to Warner Robins and they said that the PCM needed to be reset. That didn't work so then I was told that the whole engine had to be replaced but they don't know if that would completely fix the problem. My car sat on the lot for months without the dealership even ordering an engine to replace the one in my car. I have been without a car since I dropped the car off at the dealership. This dealership fails to realize that this has been a total inconvenience for me. The least somebody could've done was offer me a loaner car. I also think it's unfair that I still have to pay insurance on a car that hasn't been in my possession for going on 4 months now. I am very dissatisfied with the customer service of this dealership.

We have our hands tied by the manufacturer here. The engine was ordered on 8/30/23. It is currently still back ordered with no ETA and the recent UAW strike is making it even more difficult to get parts at all and further delaying parts that have already been on backorder for weeks and months. Jeep Customer Care would be willing to work with you on payments and insurance as that is the manufacturers responsibility, not the dealers. We as a service department exist to fix vehicles and that task has been further complicated by the manufacturer. Jeep Customer Care would also work on providing alternate transportation as the dealership does not offer loaners as stated by the signage posted around the dealership. We have done everything we can at our level to expedite any and every part but we are at the mercy of Jeep and Stellantis with orders and delivery.