This Business is not BBB Accredited
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According to information supplied by the company, Advantage Travel is the parent company and servicing agency for the following Membership Clubs; Select Travel (sales) d.b.a. GreatESCAPES Vacation Club. These companies offer travel and discount condominium rentals for a membership fee ranging from $4,000 to $7,000.
Advantage Travel LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Advantage Travel LLC's rating include:
- Advertising issue(s) found by BBB.
Factors that raised Advantage Travel LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Generally complaints concern misrepresentation in selling practices and requests for refunds. Customers report that when they attempted to book travel, the same discounts were available to the general public, that resort properties chosen were not available and/or additional costs (ie taxes, fees and gratuities) were not disclosed.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||2|
|Problems with Product / Service||6|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Advantage Travel LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Florida Department of Agriculture and Consumer Service
BBB records show a license number of TC2631 for this company, issued by Florida Department of Agriculture and Consumer Service.Type: Telemarketing License
BBB records show a license number of ST23029 for this company, issued by Florida Department of Agriculture and Consumer Service.Type: Seller of Travel
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr Joseph P St. John (President & CEO)Customer Contact: Mr. Matthew Twitty (Customer Care Manager) Linda Mayhugh (Chief Operating Officer)
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Travel Clubs, Travel Agencies & Bureaus