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Advantage Travel LLC

Phone: (800) 204-4788Fax: (863) 686-1510View Additional Phone Numbers4259 S Florida Ave, LakelandFL 33813-1632 Send email to Advantage Travel LLChttp://www.greatescapesonline.comView Additional Web Addresses

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Description

According to information supplied by the company, Advantage Travel is the parent company and servicing agency for the following Membership Clubs; Select Travel (sales) d.b.a. GreatESCAPES Vacation Club. These companies offer travel and discount condominium rentals for a membership fee ranging from $4,000 to $7,000.

BBB Accreditation

Advantage Travel LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Advantage Travel LLC's rating include:

  • Advertising issue(s) found by BBB.

Factors that raised Advantage Travel LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Generally complaints concern misrepresentation in selling practices and requests for refunds. Customers report that when they attempted to book travel, the same discounts were available to the general public, that resort properties chosen were not available and/or additional costs (ie taxes, fees and gratuities) were not disclosed.

Customer Complaints SummaryRead complaint details

13 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues2
Problems with Product / Service6
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Advantage Travel LLC

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 10/01/2004Business started: 03/01/1995
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Agriculture and Consumer Service
(800) 435-7352

BBB records show a license number of TC2631 for this company, issued by Florida Department of Agriculture and Consumer Service.

Type: Telemarketing License

BBB records show a license number of ST23029 for this company, issued by Florida Department of Agriculture and Consumer Service.

Type: Seller of Travel

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr Joseph P St. John (President & CEO)Customer Contact: Mr. Matthew Twitty (Customer Care Manager) Linda Mayhugh (Chief Operating Officer)
Related Businesses
Easy Life Savings Club, LLC - 4259 S Florida Ave, Lakeland, FL
Business Category

Travel Clubs, Travel Agencies & Bureaus

Alternate Business Names
Advantage Resort Marketing LLC, Adventure Advantage Vacation Travel CLub, Adventure Camping Network, Adventure Outdoor Resorts, Great Escape Travel Club, Great Escapes Vacation Club, GreatESCAPES Vacation Club, Select Travel LC, Travel Club International (d/b/a), Platinum Key
Industry Tips
Travel Clubs

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.