Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          White Sands Pool Plastering, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWhite Sands Pool Plastering, Inc.

            Pool Resurfacing
            BBB accredited business

            Contact Information

            1775 E Lake Mary Blvd

            Sanford, FL 32773-7138

            Get Directions
            Visit Website
            (407) 699-6811

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1992

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers Commercial and Residential Swimming Pool Remodeling Services. Other services include: apply Final Finish to New Pool Construction. A Licensed Pebble Tec Applicator.

            Business Details

            Location of This Business
            1775 E Lake Mary Blvd, Sanford, FL 32773-7138
            BBB File Opened:
            5/1/1992
            Years in Business:
            36
            Business Started:
            9/1/1987
            Business Incorporated:
            6/23/1992
            Accredited Since:
            5/1/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Contact Information

            Principal

            • Kim Liljenquist, President

            Customer Contact

            • Kim Liljenquist, President
            • Ashley Liljenquist
            Additional Contact Information

            Fax Numbers

            • (407) 699-6847
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Failure to honor warranty. Finish of pool is defective. Many spots of white and black distracting look on blue finish. Blue finish coming off.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jason O

            10/31/2023

            Let me start with White Sands did a great job on the pool refinish. They were not great at communicating scheduling. The proposal included a bright white LED pool light. This company completed (3) commercial pools at the property. Mid 2021 the lights were replaced. The pool light failed in mid 2023. The lights were on for about 3 hours per day in the summer and 5 hours per day in the winter months. When the company was contacted about the issue, they didn't have any record of the type of light that was or should have been installed and would not warranty or replace the light. The condominium's pool cleaning contractor inspected the lights to find standard incandescent light fixtures installed. They were replaced at a rate of $400 per fixture to an LED. Late 2023 the other (2) lights are failing and need to be replaced. We suspect that they will be found to be incandescent lights installed as well. It doesn't make sense to cheap out on a light fixture when they installed transformers with electrical wiring and conduit.

            White Sands Pool Plastering, Inc. Response

            11/03/2023

            In response to your review, we looked up your contract and found that the signed contract was signed for incandescent lights on the East pool (2). Those lights come with a 3-year manufacturers warranty when registered by the pool owner. The West pool contract had originally had the option for a White LED light, but it was crossed off the contract and the invoice reflected that as well as there was no price included or light included on that invoice. We also have a service ticket referring to the original light in the West Pool as it had not been changed during the renovation. We also have no record of a phone call to our office when you mentioned you had contacted us. If you would like to reach out again with additional or conflicting information please do and hopefully we can help answer any questions you have.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.