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Find a Location

Buena Vista Scooter Rentals has 1 locations, listed below.

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    Business ProfileforBuena Vista Scooter Rentals

    Mobility Scooters

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Medical Scooters & Wheelchair rentals

    Business Details

    Location of This Business
    6314 Kingspointe Pkwy Ste 2, Orlando, FL 32819-6531
    BBB File Opened:
    10/3/2008
    Years in Business:
    29
    Business Started:
    7/1/1995
    Business Incorporated:
    5/10/1996
    Type of Entity:
    Corporation
    Alternate Business Name
    • Buena Vista Concessions Inc.
    • The Buena Vista Companies
    • Buena Vista Stroller Rentals
    Contact Information

    Principal

    • Robert Smith, President

    Customer Contact

    • Robert Smith, President
    • Tim Riedel, General Manager
    Additional Contact Information

    Fax Numbers

    • (407) 331-8597
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Judith T

    1 star

    10/12/2023

    Received faulty scooter. Battery died. Would not charge. Delivery guy even said it was faulty. When we called we got no help until we agreed to pay the additional fee. Had to sit in hot sun and loud noise (from nearby entertainment) for 21/2 hrs while waiting for replacement for which we were charged additional $40. Felt sick from heat, noise, and stress so had to leave Disney early missing time with family from N.J. Also had to return scooter to hotel early missing more time. Rented from them because I was afraid scooters would be gone by the time we got to Disney parks and they deliver to hotel. I am 78 and handicapped (both hips replaced, torn meniscus, arthritis, and recent cancer treatments). Wonder if they deliver that faulty scooter to earn an extra $40 regularly. VERY POOR SERVICE!

    Buena Vista Scooter Rentals Response

    11/07/2023

    This is the first that this is being brought to the attention of upper management. Regardless, this is NOT how our team is trained, and certainly NOT how we operate our business. We are beyond perplexed at how this situation was handled, and will be looking into this immediately. Unfortunately, the Name Judith Thomas is not coming up in our system. If there was a different name the rental was held under, we would kindly ask to have that information forwarded to us so we can review the reservaiton and the phone calls between the guest and our team. If, after reviewing the reservation and the phone calls, this is found to be even partially accurate, we will be refunding the guest the $40. once we have the customer information, we will fully investigate. Once that is complete, regardless of the findings we will have a member of our ownership team contact hte guest. We apologize for the inconvenience and will have this rectified and made right by the geust.

    Local BBB

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