Business ProfileforVesteco Real Estate Management Services, LLC

If 0 stars was possible, that would be the rating. The complex I reside at, has switched managers and staff multiple times; yet the issues remain. My dishwasher and fridge have been leaking since I moved in, late January (among many other maintenanceissues). This was brought to the maintenance mans attention. He temporarily fixed it while "the pieces came in to permanently fix it". A week later it's leaking again and no updates on when the piece will be in. Turns out he was fired. So I brought the issues up to the office manager and staff as well as to the new maintenance people. Someone came and worked on the dishwasher. He said it was to be replaced, and that he'd be back when they had one available. He also said the office was updating appliances on all apartments, so the fridge could be changed out as well since it was still leaking. He never came back and turns out he was also fired. The office manager was also changed out and now I had to re-address the broken appliances for a third time to new people. The new maintenence man defrosted our fridge and turned the settings down, considering this the problem. He stated that work done on the garbage disposal at an earlier time was the reason the dishwasher was flooding and leaking. He "fixed" it and said he would be back for the other maintenance things that needed to be addressed. Less than 1 week later both the fridge and dishwasher were leaking again and no one has come out again. After calling the office multiple times (as they are frequently closed) and submitting service requests thru the new portal, I am convinced the office has no one in upper management keeping them accountable. The complex has raised rent on tenants and even updated the model apartments appliances, while we are stuck with leaking/ broken ones. The gym has also been closed for "renovation" for MONTHS. The complex is extremely poorly managed and the company needs to do something about it. This is ridiculous.

Dear Ms. ********,

We are sorry that you have experienced some maintenance issues in your apartment home. I have created a work order and discussed this with our maintenance team. The property manager will also be reaching out to you personally to resolve any other outstanding issues or concerns that you may have.

We want to thank you for being a resident and hope to have all matters resolved as soon as possible.

Thank you,

Management

Now, it is November 7th. I have submitted 2 more maintenance requests and called an additional 3 times. Still no contact from the office, still no resolutions.