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Find a Location

Super 8 Motel Orlando/Near Universal has 1 locations, listed below.

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    Business ProfileforSuper 8 Motel Orlando/Near Universal

    Motel

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5900 American Way, Orlando, FL 32819
    BBB File Opened:
    2/17/2008
    Years in Business:
    16
    Business Started:
    2/17/2008
    Alternate Business Name
    • KNR Hotels, LLC
    Contact Information

    Principal

    • Tina, General Manager

    Customer Contact

    • Tina, General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I checked into this super 8 hotel at 5900 American way in Orlando Florida on Monday March 14, 2022. Within 25 minutes I was canceling my reservation. The first thing that was noticed was although this was a non smoking room the room had such a strong marijuana smell it made me sick within minutes. The bed sheets had human hair and some stain on the sheets. There was a used covid mask left on the dresser. The picture above the bed was hanging off the wall. Light fixtures were disgusting and hanging off the wall. The bathroom was not properly cleaned and the plumbing fixtures were not properly attached. There was missing flooring. I booked through Priceline and they are stating that the general manager will not speak on the phone in regards to my refund and has yet to respond to their email. I'm requesting a full refund as I kept my end of the agreement and that was to check in. I was not offered another room or proper cleaning and sanitizing of my current room but was immediately issued a refund for the $100 deposit that was not made known in advance and told to have a nice day. I'm also requesting that until these rooms are inspected by a third party and seen to be in the clean environment that is advertised that they not be allowed to promote their business as such.
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    Customer Reviews

    0 Customer Reviews

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