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Consumer Complaints

BBB Accredited Business since 04/22/2013

Tuffy Auto Service Center

Phone: (407) 384-0100Fax: (407) 384-8061

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/06/2012Problems with Product / Service
08/02/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Repairs resulted in additional damage

Complaint: Vehical was returned six (6) times for over-heating and TOWED three times at customer's expense. Will file a law suite next.
This Tuffy location is a franchise store, the owner name is ******* (****) ****** and has the supreme authority to not repair anything his store damages.

This location is responsible for two replaced and new radiators, time lost from job, $1,102 in fraudulent repair costs and towing fees of $600.

This issue was finally pushed off to another Tuffy location in Melbourne, FL which is a corporate location after I was stranded following picking up my vehicle from the Orlando store and running hot. The over-heating issue this time was a busted radiator hose. They refuse to reimburst the Melborne store for the cost of $170.00

Next is small claims court!

Business' Initial Response
This customer had a tune up back in January, At that time the head gasket was recommended and declined by the customer. His car is in need of a head gasket after several attemps of this customer replacing his own radiator. WE have offered and assisted with a replacement of his failed radiator that he installed at no charge to the customer. The repair that was performed was a tune up and no coolant work was performed, A check of the coolant system was done at that time and head gaskets were recommended but declined by the customer. we are not offering any further repairs as the tune up work that the customer paid for is working fine. Please advise if you need copy's of the paper work to support these statements

Consumer's Final Response
I was with the complaint is on the date he went to pick up his vehicle and the day he had to return his vehicle.the vehicle still ran hot the following day and had to be towed back to tuffy auto where it stayed for 4 more days then after they try to charge my friend for a new radiatorI think you should be able to retrieve all his money back since they won't fix his issue

Business' Final Response
We decline any other offers to repair as claim has been reviewed by the State of Florida and file has been closed . Again we did not repair cooling system only installed customers radiator this was a engine tune up

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Auto Repair & Service, Wheel Alignment, Frame & Axle Service - Auto, Brake Service, Auto Services - Oil & Lube, Auto Air Conditioning, Tire Dealers

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