Business ProfileforBill Ray Nissan
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2724 N Highway 17 92, Longwood, FL 32750-3782
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 56
- Business Started:
- 6/1/1968
- Business Started Locally:
- 1/1/1927
- Business Incorporated:
- 3/24/1994
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Dick Baird, Inc
- dba Bill Ray Nissan
- Business Management
- Suzanne M. Larson, Controller
- Contact Information
Customer Contact
- Suzanne M. Larson, Controller
- Additional Contact Information
Fax Numbers
- (407) 831-6427Primary Fax
Phone Numbers
- (407) 830-1318Other Phone
- (866) 287-1528Other Phone
- (407) 831-6427
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dianne C
06/02/2022
I get the car home and I hear a strange sound under the hood. It is about 3:50pm, immediately I call back to the dealership and ask to speak with the service rep and I am told he is gone for the day. Next, I explained the issue to the representative (cashier); I am transferred to the service manager. I arrive at dealership; tech speaks to me, and the service manager never comes out but stays in his office. The service rep asked what was going on and I explained. I was told by the service rep that the owner of the vehicle should ride with the technician and point out the noise to the technician. As I am removing the key for the car, two technicians come out for me to ride with them and point out the noise. I refused to ride with two technicians. They take the car and drive off; they are gone for about 7 to 10 minutes. The car is returned back to me to drive home.
The interesting thing is on June 1, 2022 (5 days). I am driving down the highway and I hear a noise from under the hood again. This time it is a loud rumbling noise and 60 miles per hour is as fast as I can drive unless the loud rumbling noise begins. I call back to the dealership and ask the rep to speak with someone over the service manager. The conversation was pointless. I explain that I am pulled over on the side of the road. The just of the conversation was I needed to get the car back to the dealership for technicians to look at the at the car. Also, I was assured that the dealership prize in repairing vehicles and returning them quickly.
Bill Ray Nissan Response
06/20/2022
Thank you and sorry for your inconvenience,
Bill Ray Nissan
Management
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.