Business ProfileforAppliance Direct, Inc. (All Store Locations)

I requested a full refund of the completely unused warranty plans - $919.97. The manager directed me to the corporate office at ************; and ****************************************************** I left a voicemail, AND sent an email on 27 Feb and again on 8 Mar. As of today, 19 Mar I have still no reply. Synopsis:KitchenAid directed me here to get an oven they didn't have in stock. The salesman sold me 3 of the 5 items needed since they were in stock & 3 extended warranties. I incorrectly assumed the warranties were through KitchenAid. Because THEY needed to get them out of their inventory, they delivered to me on 25 Feb 23. They were installed after the new cabinetry was completed. 29 Mar 23. 26 Feb 24, I called KitchenAid to have the refrigerator checked; it made a humming/buzzing noise that had gotten loud. I was shocked to learn KA didn't hold the warranty on it. I called Appliance Direct; however, with limited time at work for personal business; after sitting on hold a long time for an answer, I had to hang up & get back to work. 27 Feb 24, on my next break, I called the store and they gave me the # to call for warranty ************. I called that number and was totally dumbfounded by the interaction. They gave their name as New Lease Service Contractor. The claim # is 3839215-1; the agent was ****. The person put me on hold to "read the terms and conditions". He then told me that the manufacturers warranty ran out yesterday 26 Feb; & this was not coverable because the noise began the first day. I WAS IN TOTAL SHOCK. The humming of a compressor kicking in is normal & in the beginning it wasnt an obtrusive or concerning sound. He was adamant & had an attitude. These are worthless warranties. They are not KitchenAid backed warranty plans that I believed I was purchasing. The sales invoice does not indicate that the warranty was not KitchenAid. I need these plans canceled and refunded immediately so that I may have KitchenAid provide me extended warranty plans.