Business ProfileforKabran Air Conditioning & Heating, Inc

AC (Kabran installed) 9 yrs old under warranty started to run consistently, blowing warm air. Kabran sent service rep. He looked at the roof condenser, then looked at air handler (never opened front of unit) and said we had a very small leak that he could not find. He then said he could fill 4lbs @ $89 per lb and service call $89 and see if it lasts another year. OR buy a new unit. We filled it and it emptied out in 20 hrs. He obviously knew it would run out. They sent Sales Rep, who didn't talk much, gave little information, had to ask questions to get some answers. Then said he had to go back to the office to write estimate and send email for a signature. During this time, he kept saying it would only take a couple of days for installation. We waited 4 days, called and they said it would be 14 days for installation. Enough, cancelled order immediately and called Goodman AC recommended specialist. He said he could be there at 12:00 same day. He arrived, checked roof condenser, opened air handler front panels, checked all and ran special fluid to find the leak He found leak immediately up on roof condenser. Said it would cost $1000, part and labor under warranty. We opted to buy a new Goodman AC. I was a customer of Kabran for 26 years and have lost all trust in this company. I would at least expect a refund of that service call and refrigerant cost, since they were not upfront or doing his job.