Business ProfileforAC Guys Cooling and Heating Services

I attached a timeline which includes further detail. AC Guys were at my residence four times over the course of a week. There was no sense of urgency or consideration that I had been without AC for a week. My AC was out a total of 9 days and it would have been out longer if I had not used a competitor to resolve it. AC Guys improperly diagnosed the issue at the initial visit on 11/05. This caused excessive delay and also ended up costing me $1,100 for a motherboard to be replaced that did not originally need to be replaced. When AC Guys put the old mother board back on, they did not install it properly. The system worked for 5-6 hours before the board getting too hot and burning out. There is an obvious ******************* where this occurred. Whether it was due to improperly reconnecting the board, not using new thermal paste or another reason, I believe AC Guys is responsible for the board burnout. I reached out to AC Guys directly following my experience. On 11/15/2022 I shared the above timeline by email with AC Guys. I requested reimbursement in the amount of $1,100 for the cost and labor to have the motherboard changed that was working fine before they reinstalled it causing it to overheat/burn out. I received a response on 11/15/2022 that AC Guys received my concerns and would pass it on to the owner. I did not receive a response so on 11/28/2022 I sent a follow up email regarding my request for reimbursement. I received a response the same day that my email was on the owner's desk and that he should be in by the end of the week to review. I did not receive a response so on 12/09/2022 I followed up again. I received a response the same day that the owner was overseeing a job and hasn't been in the office. It's been 28 days since I reached out with my complaint and request for reimbursement. It is clear they do not plan to remedy the situation.