Business ProfileforVIP Transport, Inc.

In 4/2021, I hired this company to pack, store and move my entire ***** sqft house. I entrusted them so much that I also had them pack, store and move my mother's ***** sqft house about a year later. During this time my belongings were still in storage, so my mother's things were stored with mine. Both households were delivered to our new house in 3/2023. Upon delivery, several things were noticed to be broken (even beyond repair) and this was prior to any boxes being unpacked. Once we began unpacking, we noticed that many more items were broken. I was in email communication to the company during this time and I was informed that I had 9 months from the time of delivery to file a claim. I filed my claim within that amount of time and I was just informed today (2/5/24) that most of my items do not qualify anymore because the 9 month time frame began when my items went to THEIR long term storage. A storage that I have no access to and am unable to assess if any items are damaged. During these years in storage, I am paying monthly for storage and for insurance to keep my items safe. This is completely unacceptable! I was specifically told in an email from this company that I had 9 months from the date of DELIVERY to file my claim. I was contacted by their claimsteam10 and was offered some compensation for the items that were damaged during the actual delivery only. They said that they were not responsible for the boxed items and that was the responsibility of VIP transport. There were many more boxed items that were damaged than items that were damaged during delivery. The claimsteam10 sent the damage report to VIP transport and they told me that they would review it and get back to me. They got back to me today with the message that they are not responsible for ANY of the damage that they caused because they claim that I did not file in time. AGAIN, THEY THEMSELVES TOLD ME THAT I HAD NINE MONTHS FROM THE **** OF DELIVERY TO FILE SAID CLAIM! Attn: ***** S @ *********