Business ProfileforKungfu4less.com

Ordered a set of gloves for my son. Received a damages set and received a different style of gloves, which do not work as there is no thumb. Received call back from owner and said that the first set of gloves was their mistake and they replaced them with a different set". I said I cannot use the gloves with no thumbs, he replied that is your fault for ordering the wrong item, which still does not match the photo online for either item that I received. He tried to explain that they are older items, that is why the photos don't match. His last response, after screaming, was "I don't give a **** about customer service" and "it's not my fault you are a *****"

this customer is unreasonable. He contacted us stating the item he ordered had stitches coming off. I asked him for images which he sent me and we realized not only was the stitching coming off, but the wrong item that was sent was as well. We promptly reshipped him the correct item and emailed him a prepaid return label so he can return the defect/wrong item he originally received. Original tracking number 94*********574******52 Reshipment Tracking number. 94*********5********96 return label tracking number: 94*********575*****171 He received his replacement and called to complain the new item he received was not the same as the first item he got. We politely explained to him that we shipped him the wrong item originally and replaced it with the correct item on the reshipment and I provided him images and a link with his original. It seems he took a liking to the first item and demanded we send a replacement like the original item he received instead. We explained to him that he did not purchase that item and the correct item was shipped the 2nd time. If he wanted to do an exchange, he would have 30 day stop do so. Customer then said he would refuse to return the either item and would dispute the charge with his credit card company. We told we have documentation that the correct item was resent and a prepaid return label was provided for a return. If he did not return the first glove, he would be billed for the item. Customer is being unreasonable and asking us to send him a replacement for an item he did not purchase, simply because he likes it more. If the original item is not returned, he will be billed for it.

Yes, a return for the damaged item was offered, but at no point was it ever explained that the gloves I received, that were damaged, were the incorrect item, which, during 3 separate emails, would have been an appropriate thing to do. Also, there is no addressing different items, not matching the photo of the purchase, being sent, including the replacement. Also, no addressing of the rude and disrespectful comments, which were heard by a room of people as he was on speakerphone. Replace the item you sent, and did not address as being the wrong item. You admit to making the mistake and correcting if for yourself, after a different item was reshaped, but not addressing it with the customer. As someone who ran a multi-million dollar business, if I, or one of my employees made that mistake, I would have advised the customer, and since the mistake would have been made by the business and the product already received, made the exchange for the product I shipped and made the inventory correction as part of the business, not insult the customer by calling them names and screaming over the phone at them.