Business ProfileforWestern Holiday Lodge

Booked a room through Booking.com. After renting a car and a 4 hour drive we arrived, checked in. When we went to our room, we noticed the room didnt look clean. We decided to give it a try but as we were relaxing on the bed, a bug (appeared to be an engorged bed bug) on the bed. My husband smashed it and blood squirted out. I jumped up and checked the bed, only to find another bed bug. Our room had 2 beds, so in checking the other bed we noticed stained sheets from smashed bugs. At that point we decided to get the heck out. As we were gathering our things, we also saw a ***** on the floor. I went to the office to let them know we werent staying and to turn in the key. The office attendant didnt seemed bothered by my comments. When I asked about a refund I was told I have to go through Booking.com. So at this point we drive another 4 hours to get back home and wash all the belongs we took in hot water. I reached out to Booking.com and was told I need to reach out to the property. When I reached out to the property, the same man that I checked out with said after we left he checked the room and there were no bugs. I told him I have pictures but he kept dismissing what I was saying and raising his voice that there we no bugs and that we left behind dog hair. I reminded him that the lodge is pet friendly. While basically yelling at me and not letting me speak he basically called me a liar and made a comment saying people like you I asked him what he meant by saying that and that I felt discriminated against, but he tried to backtrack and wouldnt answer me. He refused to give me a refund for the amount that we spent on the room $219.99. So I just said that obviously we are just going around in circles and we werent going to come to a resolution and hung up. Also, the pool and jacuzzi they advertised was not in use. The pool was half full of green water. Thank you for your time.