We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Flooring Innovations has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Flooring Innovations

              74527 Highway 111 Palm Desert, CA 92260-4108

            • Flooring Innovations

              1050 N Palm Canyon Dr Palm Springs, CA 92262-4420

            • Flooring Innovations

              67615 E Palm Canyon Dr Cathedral City, CA 92234-5454

            Business ProfileFlooring Innovations

            Retail Floor Materials
            Multi Location Business

            Contact Information

            74527 Highway 111

            Palm Desert, CA 92260-4108

            Visit Website
            (760) 342-2222

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Flooring Innovations has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Flooring Innovations

                74527 Highway 111 Palm Desert, CA 92260-4108

              • Flooring Innovations

                1050 N Palm Canyon Dr Palm Springs, CA 92262-4420

              • Flooring Innovations

                67615 E Palm Canyon Dr Cathedral City, CA 92234-5454

              Location of This Business
              74527 Highway 111, Palm Desert, CA 92260-4108
              Years in Business:
              20
              Business Started:
              10/21/2003
              Business Started Locally:
              10/21/2003
              Business Incorporated:
              10/21/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • WDN Enterprises
              Business Management
              • Mr. William D Nicholson, President
              Contact Information

              Principal

              • Mr. William D Nicholson, President

              Customer Contact

              • Mr. William D Nicholson, President
              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              B. S.

              07/23/2023

              I was extremely disappointed that my Mohawk carpet started to buckle within four years. I contacted Flooring Innovations and someone came out to look at the carpet. I had it cleaned shortly before he came to my house, so the carpet stretched out. He said that if it buckles again, call me. I did show him pictures of the carpet before cleaning it. It did buckle again. I pursued the issue again, but Flooring Innovations said the warranty stated the carpet was not under warranty without receipts of cleaning every 18 months from the time of purchase. I was not aware of that clause in the warranty. They ended up offering to stretch it for $675. That offer was made before the warranty was due on 8/5/2023.

              Flooring Innovations Response

              07/25/2023

              Dear Ms. ******, Your carpet was installed on 9/12/2018, just 2 months shy of 5 years. On 8/25/2018 you signed off on the Pre-Installation Checklist, the Terms regarding your carpet which included manufacturer cleaning guidelines and the Pre-Installation checklist for carpet which includes 22 specific line items regarding your project and product care. While of course we are disappointed you may be unhappy, we can only provide you information. We are not able to care for your flooring but we do provide as much information as possible to insure your happiness. If you would like us to revisit your issue, please feel free to give me a call anytime. Thank you, Bill N******** ************

              Customer Response

              07/26/2023

              I am in receipt of the Vendor response letter stating that I signed a Pre-installation Checklist agreement, which included product care. Please provide me a copy of said agreement; I am especially interested in the sections that state the carpet would be cleaned every 18 months and that I would retain receipts of this service. Quality carpet should not buckle within five years; not if it is the quality I paid for, nor if it was properly installed. Please reconsider my initial request that the carpet be stretched.

              Local BBB

              BBB Serving Central California & Inland Empire Counties

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.