Business ProfileforWillow Dental Group

In August I lost a crown and the tooth was decayed to the point that a new crown was not an option. I was presented with three options. 1) Have the tooth removed and use a retainer with a fake tooth (cheapest option). 2) have the tooth removed and have an implant put in (highest out of pocket expense). 3) Have two teeth extracted and a bridge put in (least out of pocket). The options were presented to me in the form of a treatment plan with the patients expenses, primary insurance, and secondary insurance payments. Option three was going to cost $4,190 dollars with my portion being $1186. 60. Insurance was going to cover the rest. I paid my portion and proceeded with the bridge. We are now three months later and still no permanent bridge. I had some complications with the surgery, I’ve broken 4 temporary crowns, the permanent crown that did come in didn’t fit right, and much more. I’ve been in the dentist about every 2 - 3 weeks since that first visit back in August. Now I’m being told that my insurance is maxed out and I will have to pay an additional $1900 dollars towards this bridge. This additional $1900 on top of the $1200 that I already paid puts me at $3100 which is just shy of what an implant would have cost. Perhaps I would have chosen an implant if the correct information was presented to me in my treatment plan. Perhaps I might have chosen to have the tooth extracted and waited for the new year to have work done so that my insurance would cover it. The office manager admitted there was a mistake. I have been very pleased with Dr. ******* and her dental staff. I am not pleased with how the front office staff messed up this treatment plan and limited my ability to make an informed decision on my dental treatment. Dr. ******* is recommending various treatment options, but if the pricing, billing, and insurance coverage is off and the patient isn’t provided the best information to make an informed decision, then it reflects poorly on her.