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Find a Location

All California Cremation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • All California Cremation

      690 S Vella Rd Palm Springs, CA 92264-1454

      BBB Accredited Business
    • All California Cremation

      73700 Dinah Shore Dr Palm Desert, CA 92211-0813

      BBB Accredited Business

    Business ProfileforAll California Cremation

    Cremation
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/30/2016

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We are a non-traditional funeral home which specializes in direct cremation.

    Business Details

    This is a multi-location business.

    Find a Location

    All California Cremation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • All California Cremation

        690 S Vella Rd Palm Springs, CA 92264-1454

        BBB Accredited Business
      • All California Cremation

        73700 Dinah Shore Dr Palm Desert, CA 92211-0813

        BBB Accredited Business
      Location of This Business
      690 S Vella Rd, Palm Springs, CA 92264-1454
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Incorporated:
      11/2/1987
      Accredited Since:
      6/30/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 1546 for this business, issued by Cemetery and Funeral Bureau. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Cemetery and Funeral Bureau

      1625 N Market Blvd Ste S-208

      Sacramento CA 95834

      (916) 574-7870

      http://www.cfb.ca.gov

      BBB records show a license number of 319 for this business, issued by Cemetery and Funeral Bureau. The expiration date of this license is 6/30/2024.

      These agencies may include:

      Cemetery and Funeral Bureau

      1625 N Market Blvd Ste S-208

      Sacramento CA 95834

      (916) 574-7870

      http://www.cfb.ca.gov

      BBB records show a license number of 3557 for this business, issued by Cemetery and Funeral Bureau. The expiration date of this license is 12/31/2024.

      These agencies may include:

      Cemetery and Funeral Bureau

      1625 N Market Blvd Ste S-208

      Sacramento CA 95834

      (916) 574-7870

      http://www.cfb.ca.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • All Caring
      • All Caring Solutions
      • Desert Cremation Society, Inc
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 AM
      T:
      12:00 AM - 12:00 AM
      W:
      12:00 AM - 12:00 AM
      Th:
      12:00 AM - 12:00 AM
      F:
      12:00 AM - 12:00 AM
      Sa:
      12:00 AM - 12:00 AM
      Su:
      12:00 AM - 12:00 AM
      Business Management
      • Mr. Mark Matthews, President
      • Mr. James McMillan, Manager
      Contact Information

      Principal

      • Mr. Mark Matthews, President

      Customer Contact

      • Mr. James McMillan, Manager
      Additional Contact Information

      Fax Numbers

      • (877) 575-8339
        Primary Fax

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/08/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Statement of Funeral Goods and Services Dated 10/15/2021 included: Urn Keepsakes Silver Heart Keepsake (x2) $250.00 - Organization indicated another Silver Heart Keepsake would be added due to additional ashes from our loved one Sterling Silver Heart Necklace Fingerprint Jewelry (x3) $750.00 We are also ordered 5 additional death certifications on 12/22/2021 totaling $120.00 The items were supposed to be delivered to our home address. After multiple follow-ups to the organization and coordinator ********* ******, the organization stopped replying. Before ceasing contact, ********* indicated an additional keepsake necklace was added to the order. Since we haven't received anything by now, I e-mailed the organization's general inbox and received a reply from Shannon Burkett. Shannon indicated the package was delivered January 11, 2021. However, my family has not received the items. We were not provided with tracking options either, upon request. Please help in this case. Invoices and e-mail communication to organization are attached. Don't hesitate to contact me for additional information needed. Thank you.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barry K

      1 star

      06/09/2022

      this was a very disturbing experience for my wife and I. We live In Joshua Tree Ca. and in april 2022 we did the All California Cremation pre-need process while we had her mom at our house during her hospice care. They picked up her body in a timely fashion after passing on april 5 2022, then nothing. Not a word for several weeks until my wife called. We hadn't been billed yet so we didn't know what was going on. Whomever answers the phone doesn't have any answers, acts like they don't work there and then no calls back. Long story short it's June 10 2022, over 2 months, and my wife went to pick up the ashes from a company rep at a mortuary park here in joshua tree. The rep was a no show but the ashes were there and a gentleman that works there said he would take care of her. I think they don't want to see the people that they cause such distress to. There are 2 factors at work here. 1 is it costs $35 to $100 per day to refrigerate a body before cremation x 65 days. 2 even a refrigerated body only lasts 3-4 weeks before decomposition. Considering everything, we are not even sure if the box of powder is my wifes moms remains. It is hard to believe that this company can stay in business and we are considering a lawsuit.

      All California Cremation Response

      06/13/2022

      Hello *****, I am so sorry that your experience was not as expected. Further, I am sorry for your families extended wait time. We do currently have a disclaimer on our website advising of the additional wait times you may experience but I do assure you that you were not charged any additional money for storage as this cost was absorbed by our company. There were a few delays with paperwork and permitting on our end that did contribute to your families wait time and I do apologize for this. I do want to assure you the cremation was preformed in accordance with all of California State laws and that your Wife did receive her Mothers Cremains back. Please contact our office directly so I can review with you our process to identify and maintain the identity of your loved one throughout our process. The Rep your wife spoke with, works at a different location and the appointment was actually made for the Gentleman at the Joshua Tree location Mr. Draney who did release your loved ones cremains to you as scheduled. I am so sorry for any miss communication and for the extended wait time your family experienced during an already difficult time. We Thank you for sharing your experience with us so that we can better improve our service. Kindly, All California Cremation ###-###-####

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