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          Find a Location

          Magical Adventure Balloon Rides has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMagical Adventure Balloon Rides

            Non-Profit Organizations
            Multi Location Business

            Contact Information

            Solana Beach, CA 92075-8006

            (951) 699-5800

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers hot air balloon rides and wine tasting tours in Temecula, Del Mar and Palm Desert. They also provide optional transportation from select points in Los Angeles and Orange counties.

            Business Details

            This is a multi-location business.

            Find a Location

            Magical Adventure Balloon Rides has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Solana Beach, CA 92075-8006
              Years in Business:
              21
              Business Started:
              4/8/2003
              Business Started Locally:
              4/8/2003
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Mr. Denni Barrett, Owner
              Contact Information

              Principal

              • Mr. Denni Barrett, Owner

              Customer Contact

              • Mr. Denni Barrett, Owner
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2021

              Complaint Type:
              Product Issues
              Status:
              Answered
              I booked a hot air balloon ride for 10/6/2021 paid $439.10 total for balloon ride for my husband and i, champagne toast, souvenir photos and paid extra for them to provide a cake for my husband's birthday. The website and booking confirmation says it's a "shared basket (meaning 4 or more people)" but upon arrival they crammed us in a van with a bunch of people we didn't know and tried to cram 20 people into a balloon basket that would comfortably fit maybe 8-10 people. Because of Covid concerns, i didn't feel comfortable with that and didn't want to ride. The owner refused to give us the cake i paid for because we didn't ride. i asked for a refund because the website is misleading and the owner was extremely rude and refuses to refund me the money.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              L. b.

              05/16/2023

              After traveling 200 miles , booking a hotel room , waking at 5am and waiting two hours , they canceled the flight and did not offer discounted rebooking(also did not share that the flight could be cancelled morning of because of marine layer. . Furthermore , they had to be contacted to issue a refund hours later and they were exceptionally rude When contacted they disclosed personal financial information to someone that was not the account holder.

              Magical Adventure Balloon Rides Response

              05/21/2023

              We are weather dependent. A refund was processed immediately at time of cancelation. Both L*** and her partner were extremely rude to my staff over the phone and by email. Her partner called with all the booking information asking about the refund and claiming we hadn't done it. Seems L*** was hiding the details from her friend. I am old with 5 daughters and 2 grand children. I went dad mode on this millennial brat when she treated my staff with rudeness and disrespect. I let her know. She is doubling down instead of taking my advice to heart. We are more disappointed than anyone that there was a weather cancelation, but insulting and berating my staff and lying about be refunded to her friend is not acceptable.

              Magical Adventure Balloon Rides Response

              05/21/2023

              Details from our booking system regarding the flight cancelation and refund on April 17th. Not sure why she was hiding the refund from her guest and her guest treating us like crap on the phone for not being refunded....

              D**** B******
              4/17/23 @ 8:04am

              Sent cancellation email to f***********@icloud.com
              Sent
              Delivered
              Opened
              D***i B******
              4/17/23 @ 8:04am

              Cancelled booking
              D**** B******
              4/17/23 @ 8:04am

              -$189.00 refund
              To: Apple Pay ***9
              D**** B******
              4/17/23 @ 8:04am

              -$189.00  refund
              To: Apple Pay ***9
              J**** B******
              4/17/23 @ 6:10am

              Set all customers to checked in
              J**** B******
              4/17/23 @ 6:07am

              Sent receipt email to f***********@icloud.com
              Sent
              Delivered
              Opened
              J**** B******
              4/17/23 @ 6:07am

              $189.00 payment
              From: Apple Pay ***9
              Account holder: L***** B*****

              Customer Response

              05/22/2023

              You continue to demonstrate harassment and abuse of customer’s right to write a bad review. You disclosed information to non account holders , listed the names of the customers that were not associated with me , shared my personal information with someone that is not me , and this mess was created because of your company’s horrible customer satisfaction when you cancelled and made customers call for refund and not even apologize for the inconvenience the cancellation you made created. Other companies offer a discounted rate to return on better weather and instantly refund . Your company was rude and continues to harass me for writing my horrible experience. Horrible business practice.

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              BBB Serving Central California & Inland Empire Counties

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