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Find a Location

Moss Bros Chrysler Dodge Jeep Ram San Bernardino has 1 locations, listed below.

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    Business ProfileforMoss Bros Chrysler Dodge Jeep Ram San Bernardino

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/2/1985

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New and Used Car Sales, Service, Parts and Repairs

    Products & Services

    New and Used Cars, Parts

    Business Details

    Location of This Business
    1100 S E St, Sn Bernrdno, CA 92408-1915
    Years in Business:
    36
    Business Started:
    9/1/1987
    Business Started Locally:
    9/1/1987
    Business Incorporated:
    9/1/1987
    Accredited Since:
    11/2/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 22390 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 9/30/2025.

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    BBB records show a license number of 43821 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 10/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    BBB records show a license number of 43821 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 10/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Moss Bros. Inc.
    Business Management
    • Mr. Glenn L Moss, President
    • Mr. Wayne Allen
    Contact Information

    Principal

    • Mr. Glenn L Moss, President

    Customer Contact

    • Mr. Glenn L Moss, President
    Additional Contact Information

    Fax Numbers

    • (909) 885-8972
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    On 2/1/24 , I inquired on a vehicle for sale on the Moss **** website. It was clearly available and sales manager contacted me. I proceeded to ask if the vehicle was available through text messages, emails and a call. I inquired on the price the mileage year and condition. The manager states it's a great deal and you should come purchase the car as there is a high demand. Understandably, I proceeded to inquire on the CarFax and received a copy via text. I made the appointment at *********** all the way trusting his word. The gentleman was not available and another gentleman states that the car is not even in the inventory. I clearly showed him the ad on the website as well and gave him the unit number and vin # . He proceeded to show me other vehicles. Clearly this is a gimmick and tactic to bring customers to the dealership without showing the intended car that the customer is coming to look at. Utterly disgusting and unacceptable for a business that has been around for 100 years. I came home thinking how many others are victims to this bait and switch tactic.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nas G

    1 star

    03/16/2024

    I have purchased a 2024 jeep wrangler Willys from them and I was supposed to get a spare keys since I was provided only one key I went once to pick up my spare key it was not available I was promised to get a phone call back from him. No one did even bother to get back to me. I called after a week or so a representative by name to ****. He promised to call and provide some information. It has been three days now and no one has already called.

    Moss Bros Chrysler Dodge Jeep Ram San Bernardino Response

    03/19/2024

    ***********, we appreciate you bringing this matter to our attention, we apologize for any inconvenience you've experienced. I will get your key cut immediately.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

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