Business ProfileforMetro Nissan of Redlands

I arrived at the dealership on January 27th at 9:20am and the representatives were busy with other customers. Eventually, a rep became available. He asked for my phone number and looked at the computer and stated, Oh, your warranty has expired! After he said this I felt screwed! I do not remember this mans name, however, he was a younger male and was stationed at the far end of the kiosk towards the soda machines. I then stated, What? What do you mean? An appointment was made by you to repair my car and now the warranty is expired! He then said he would check and ask ****** about it. As soon as he said this, ****** came around the corner near the soda machines and said hello and that he would take care of me.My car was ready about 12pm. ****** comes and gets me and checks me out and I sign the paperwork thinking that my car was serviced and repaired as they stated they would do. First of all my car was not near the finished service car line. ****** begins walking over to another car, thats not mine. Hes trying to hit the lock button, but it is not my car and I told him, Thats not my car. ****** had to hit my alarm just to locate where my car was parked. My car was parked near the garage as if it never got serviced! My concern is that they have been lying and jerking me around. First, the platinum oil change is expired. Without notice. Then, I have a faulty seal, that they TOLD ME was still under warranty and would repair it. They did not. My car is still leaking fluid. I feel betrayed and I'm fearful to take my car back to that facility in Redlands again. Now my car is leaking and I am fearful of the actual cost with an outside mechanic because I do not trust any representatives from or at Metro Redlands Nissan. I want my car repaired properly under my warranty and I want to feel comfortable that they are operating with integrity. I do not wish to continue to wonder if they are actually doing the repairs, especially from a corporation such as them.