Business ProfileforWindow World of Beckley, Inc.

We signed a contract with Window World of Beckley in February 2022 for windows, siding, 3 storm doors and 1 exterior door. They showed up in August to do install. They had the job finished in approximately in a week and a half. The workmanship was terrible! I took pictures and went out to the location. They said they were willing to fix it, and have fixed some of it. In November they said they couldn't finish the work till spring. We had an inspection report in November which stated there was water behind the siding. In March I emailed window world to schedule a time for them to finish the work. They showed up on March 29th, I brought to their attention that the two font windows were misaligned and that they had also changed the depth of the kitchen window without reason or notice to us. I also told them we had an inspection report that stated there was water going behind the siding on one side of the house. Ronnie said that didn't mean anything, he didn't care and was not going to do anything about it. When Ronnie's crew showed up to work on other things that were messed up, they were also told they misaligned 2 of the front windows. They were perfectly aligned before window world put the new windows in and they were also told they had changed the depth of the kitchen window. They said they would fix it. Well now the 2 front windows are still misaligned, off by 3 !/2 inches. The kitchen window is still not at the right depth and they caulked over caulk and looks terrible. Chad, one of Ronnie's crew members knew we were dissatisfied and said he would come back and fix it. On April 17th I emailed Window World to see when they were coming back to fix it. On April 19th I emailed again with pictures. On April 24th we received an email from Ronnie saying they went above and beyond trying to fix it and was honored to work with us, making no attempt to schedule and fix the things that are still wrong. This is not acceptable.