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Find a Location

Mel's Towing, LLC has 1 locations, listed below.

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    Business ProfileforMel's Towing, LLC

    Towing Company

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers a wrecker service, towing and vehicle storage.

    Business Details

    Location of This Business
    1040 S Webb Ave, Alliance, OH 44601-4188
    BBB File Opened:
    10/2/2008
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/1995
    Business Incorporated:
    10/1/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Jeffri Marshall, Partner
    • Mr. Mel Marshall, Partner
    Contact Information

    Principal

    • Ms. Jeffri Marshall, Partner
    • Mr. Mel Marshall, Partner

    Customer Contact

    • Ms. Jeffri Marshall, Partner
    Additional Contact Information

    Fax Numbers

    • (330) 829-2361
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered

    in need of a tow because I got stuck in some mud not to bad I was on a donut so but if I had a regular tire it might not have been a problem it wasn't so bad the tow company sent someone not the friendliest person a police officer stopped to check on me the tow driver was friendlier with the cop than me even though there was no wrong doing and no traffic stop and I just felt un easy about the who situation. The cop was board line harassing me and I felt like the tow driver was now working for him I got an estimate for a tow to my house which drive said 250 and he only excepted cash I didn't have 250 so I got another estimate for 6 miles up the road he gave me an estimate for 125 that I could do so I sat in tow drivers truck while he did what he did I look into the side mirrors and I see the police officer jumping out of my car which I didn't consent to nor was I asked by the police officer if he could be in my car so illegal search all while the drive just stood there and let the police officer do this he literally stopped hooking my car up. Anyways I asked the driver why he would let the police officer in my car he paused and said I needed him to steer the car . A tow driver is a one man job they don't need two people so not true. Arrived at agreed spot estimateat 125 knowing I didn't have the 250 to get droped at my house he then strong armed me with a price of 250 and he wasn't releasing my car till I gave it to him and if I don't pay him in 5 minutes he was going to take it to his storage lot charging me the mileage to the storage lot plus the tow cost of 250 and storage fees and other fees and leave me on theside if a country road .cash only now he excepted credit cards I had to call my mom with brain cancer for the rest of the 250. He doubled the amount to what he wanted at the beginning knowing I didn't have it estimate wasn't even close it was doubled bad business crooked and he knew i didn't have the 250 average price around 125 Chevy Trax 2019

    Additional complaint information:
    My complaint against a bysiness was closed begore i could respond with the documents that was requested and i dont think that is fair why was it dismissed my complaint number is ********
    How is it ok to be strong armed by a tow company who extorts me for double the orignial estimated qoute? How is thst ok to be lied to and threatened to be charged more to tow to storage impound plus orginal 250 that i.was extorted for and then be charged more for milage to storage lot and storage and fees before i can get my car if i dont pay double the estimate for 6 miles up the road?

    And i had to pay in five minutes and all of a dudden he could take credit or debit  when at first he said cash onky the worker wanted 250 cause that wad tow price he yolf me to raje my car to my house which i didnt have hence why i onky had it towed 6 miles uo the road cause thats all i vould afford and he sayed 125 knowing indidnt have 250 but proceeded to double estimate and after my car was hooked to his truck and at the 6 mile up the road location  and this seen right to you   

    And your the better business burea you help customers this seems wrong here is the reciept  that the owner wanted  .  150 for labor i plan on getting pic of site where tow was and.that way you can see it wasnt in a ditch nothing was blocking car it wasnt anything that should have been 150 in labor when the orginal totaal estimate was 125 to begin with  after he saw what was needed and thatvwas the otal estimated price iminderstand estimated can gonup up but doubled thats not an estimate then it was doubked andnthe average tow costbfor my dize cars with all the factors ifnthe tow irecueved and milage was between 75-125  .

    Can someone email me back . I would have replied sooner but i had to get  a new phone because mine was stolen and had issues then getting into my ******  account cause everything was linked to my old phone and i couldnt remember pass word or get the two step verification because i didnt have my phone or my old number i wad forced to get new service and new number Please please contact me back i feel this is unfair and my case was dismissed super fast and i feel something had gone wrong here and  dont think this company that towed me should be able to do this to someone else

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