Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mountaineer Gas Co. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mountaineer Gas Co.

              2401 Sissonville Dr Charleston, WV 25387-1336

            • Mountaineer Gas Co.

              1346 Cove Rd Weirton, WV 26062

            Business ProfileMountaineer Gas Co.

            Natural Gas Companies
            Multi Location Business

            Contact Information

            2401 Sissonville Dr

            Charleston, WV 25387-1336

            Visit Website
            (800) 834-2070

            Customer Reviews

            1.17/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Public Utility

            Business Details

            This is a multi-location business.

            Find a Location

            Mountaineer Gas Co. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mountaineer Gas Co.

                2401 Sissonville Dr Charleston, WV 25387-1336

              • Mountaineer Gas Co.

                1346 Cove Rd Weirton, WV 26062

              Location of This Business
              2401 Sissonville Dr, Charleston, WV 25387-1336
              BBB File Opened:
              1/3/2007
              Years in Business:
              67
              Business Started:
              4/22/1957
              Business Started Locally:
              4/22/1957
              Business Incorporated:
              4/22/1957
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (304) 348-1661
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/19/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have a cut off notice for today from this company. I asked for an extension and was told I broke a promise last June so will they not work with me. I asked to speak with a supervisor. Deana Id# *******. She is working out of her home and is unable to connect me with a supervisor but reassured one would call me back with 48 hours. No one did. I called back 5 days ago and asked again. None is available but one will return my call. 5 days later and still no supervisor. I called again today and was told they would put the request in again for the third time. Problem is the cut off is for today finally and I am certain if I spoke with a supervisor this would not be an issue.
              Read More
              Read 25 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Harless T

              04/14/2024

              The rudeness their customer reps show is disgusting. It seems Mountaineer Gas has so many billing and service problems, the best solution is to try and goad the customer into an argument. Then, end the call. Three calls in two years and was treated very rudely every time. Abrupt, argumentative, constantly complaining about being interrupted even though they weren't.

              Mountaineer Gas Co. Response

              04/15/2024

              In response to your *** Complaint filed on April 10, 2024, MGC apologized for the behavior and attitude that you described, citing that what you experienced is not reflective of MGC's commitment to providing customer's the highest level of service. MGC apologizes for this negative expression, as all employees are expected to provide friendly, professional services at all times, which includes courtesy and efficiency. Though we cannot explain inappropriate behavior, we can work to correct it. Sincerely, Mountaineer Gas Corporate Office
              Read 11 More Customer Reviews

              Local BBB

              BBB Serving Canton Region & Greater West Virginia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.