BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that NeoFill LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Neofill was originally an Accredited Business of the Akron BBB since 2006 prior to moving to the Canton BBB service area.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for NeoFill LLC include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for NeoFill LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 45 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||45|
Additional Complaint Information
February 21, 2013 BBB contacted NeoFill LLC concerning a pattern of complaints received regarding customer service issues, i.e. refund of invalid gift certificates or company not honoring the purchased gift certificate. BBB requested an explanation as to how the determination is made to issue a refund or not.
BBB received a response on February 25, 2013 from NeoFill LLC stating they are a third party fulfillment company and cannot process a refund without their client's (radio stations) approval. They explained steps taken when an email is received regarding a merchant not honoring a certificate or a merchant closing. They supplied factors considered when stations make a decision regarding issuing a refund/replacement.
NeoFill LLC stated they try to resolve issues by offering a Restaurant.com certificate in the amount equal to the customer's purchase.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Michelle Varga, Owner Mr. Jeff Smith Mr. Jim Varga, Vice President
FULFILLMENT SERVICES GENERAL MERCHANDISE-RETAIL