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BBB Accredited Business since

NeoFill LLC

Phone: (330) 587-7100 Fax: (330) 587-7140 650 S Prospect Ave Ste 200, Hartville, OH 44632 http://neofill.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that NeoFill LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.



Neofill was originally an Accredited Business of the Akron BBB since 2006 prior to moving to the Canton BBB service area.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NeoFill LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 20
Total Closed Complaints 37

Additional Complaint Information

February 21, 2013 BBB contacted NeoFill LLC concerning a pattern of complaints received regarding customer service issues, i.e. refund of invalid gift certificates or company not honoring the purchased gift certificate.  BBB requested an explanation as to how the determination is made to issue a refund or not. 

BBB received a response on February 25, 2013 from NeoFill LLC stating they are a third party fulfillment company and cannot process a refund without their client's (radio stations) approval.  They explained steps taken when an email is received regarding a merchant not honoring a certificate or a merchant closing.  They supplied factors considered when stations make a decision regarding issuing a refund/replacement.

NeoFill LLC stated they try to resolve issues by offering a Restaurant.com certificate in the amount equal to the customer's purchase.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on NeoFill LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 28, 2009 Business started: 12/01/1999 in OH Business started locally: 05/26/2009 Business incorporated 02/02/2001 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Michelle Varga, Owner Mr. Jeff Smith Mr. Jim Varga, Vice President
Contact Information
Principal: Ms. Michelle Varga, Owner
Business Category

FULFILLMENT SERVICES GENERAL MERCHANDISE-RETAIL

Alternate Business Names
Northeast Ohio Fulfillment Center

Customer Review Rating plus BBB Rating Summary

NeoFill LLC has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.