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Find a Location

Aspen Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Dental Office

    Business Details

    Location of This Business
    4550 Belden Village St NW, Canton, OH 44718-2524
    BBB File Opened:
    4/19/2010
    Years in Business:
    14
    Business Started:
    4/19/2010
    Business Started Locally:
    7/1/2010
    Business Incorporated:
    10/15/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • James P Maurer DDS Inc
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    10:00 AM - 7:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 2:00 PM
    Business Management
    • Mr. James Maurer, Owner
    • Ms. Jane Catchpole, Senior Manager
    Contact Information

    Principal

    • Mr. James Maurer, Owner

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    During December - March 2023 I spend my winters in Haines City Florida at this time denture that were made by Aspen Dental in ***** ****** Oh office broke and the repair was done by Aspen Dental in **** ***** **. While repairing the dentures the dentist applied acrylic to my implant post which bonded to the denture making it impossible to remove. At which time i returned back to Ohio and went to Aspen Dental in ***** ****** Oh. The denture needed cut out and destroyed which required new denture to be made. I was told no fee that Aspen Dental **** ***** ** would be billed for the denture. Over the course of serval months i needed repairs to new dentures at which time they refused to proved services till i paid $2000 for the new denture, which i did. Keep in mind I had a 7 year warranty and have been denied a refund. Neither Aspen Dental locations will respond to my refund just place the blame on each other.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James S

    1 star

    02/23/2024

    I believe this business is deceiving customers. I wanted a price for a tooth implant, They said they needed to see me before they can give me a price. The inspection is free if the person does not have dental insurance, I told them that I have Humana Medical Insurance but no dental insurance, I do not have any dental insurance and never did, They led me to believe I was getting a free inspection the entire time. They billed me and Humana for the inspection. All I ever wanted was an estimated cost to enable me to select a dentist for the tooth implant,

    Local BBB

    BBB Serving Canton Region & Greater West Virginia

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