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BBB Accredited Business since 18/05/2005

Direct Energy Regulated Services

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Phone: (866) 420-3174Fax: (877) 420-3777PO Box 1520 639 5 Ave SW, CalgaryAB T2P 5R6 Send email to Direct Energy Regulated Services

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BBB Accreditation

A BBB Accredited Business since 18/05/2005

BBB has determined that Direct Energy Regulated Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Direct Energy Regulated Services' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 243 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

243 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Billing / Collection Issues183
Other1
Problems with Product / Service52
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 243

Customer Reviews Summary Read customer reviews

10 Customer Reviews Customer Reviews on Direct Energy Regulated Services

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10 Customer Reviews

Additional Information

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BBB file opened: 22/02/1993Business started: 12/05/1985
Contact Information
Principal: Jamie Campbell (Front Office Manager)
Business Category

Utility Contractors, Gas Co

Alternate Business Names
Direct Energy Partnership, Direct Energy Marketing Limited
BBB Program Participation
This company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Customer Review Rating plus BBB Rating Summary

Direct Energy Regulated Services has received 3.7 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.