BBB Accredited Business since 18/05/2005
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 18/05/2005
BBB has determined that Direct Energy Regulated Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Direct Energy Regulated Services' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 243 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Billing / Collection Issues||183|
|Problems with Product / Service||52|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||243|
Customer Reviews Summary Read customer reviews
10 Customer Reviews Customer Reviews on Direct Energy Regulated Services
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10 Customer Reviews|
Contact InformationPrincipal: Jamie Campbell (Front Office Manager)
Utility Contractors, Gas Co
Alternate Business NamesDirect Energy Partnership, Direct Energy Marketing Limited
BBB Program ParticipationThis company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview