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Consumer Complaints

BBB Accredited Business since 16/08/2011

God Roofing & Exteriors Ltd.

Phone: (403) 478-8589

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/26/2014Problems with Product / Service | Read Complaint Details
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Complaint
Approximately April XX XXXX The God Roofing was hired to replace my shingles. I was hesitant to proceed till we knew the whether would be good, but ***** (owner operator) assured me whether would not impact the quality of work. At the time the job was completed I was out of town working but made arrangements for payment as ***** had been slow and needed the money asap. I arrived home a couple weeks later to find that there was garbage left behind scattered around house and across street. as well The pump and lid of my hot tub has gobs of asphalt stuck all over it and can not be removed. Also the deck off the front of house had about 100 nails and still on it with a half bucket of shingle granules and garbage. The Deck also is covered with ******** and now has asphalt all over and cuts in it from the workers walking on the nail heads ( the ******** is the only barrier to stop water from leaking into house). The deck was protected the first day they worked but the wind blew the tarp away over night and it snowed so they never bothered to respect my property for the remainder of the job.
I contacted by email and sent pictures of the damages and his initial response was "it snowed so he couldn't clean, so sorry". I responded to reminded him how he assured me that whether would not impact the results. He did eventually come back to the house and attempted to clean hot tub and was unsuccessful. As for the deck I had to clean the mess myself as I have renters on the main floor and tar was tracking into the house.
I talked to ***** a few times and he was to resolve this matter, but his only solution was to paint my vinyl Hot tub covers with ****** Dip which is designed to peel off its not permanent and will not work on a flexible material its for cars. As for the cuts in the ******** he's made no response.
I have made multiple attempts to contact ***** in the last few weeks and he will not return my messages.
I had my roof replaced 1 year ago as well from hail storm and never had a single problem so I know this job could have been completed incident free. I tried to resolve this matter but ***** has tried to fix this without spending a dime and now seems as though he is avoiding me.

Desired Settlement
Replace Deck covering and replace hot tub covers.

Business Response
Hello about the hot tub the cover i see some tar on it and i talk to the customer about this , god roofing never using black kaking , god roofing using only clear kaking so the hot tub its not domage by god roofing meby the roofeur before same roofeur brooke the fence on this house . About the padeo its not posible for the granul came in after only week , i do the best to clean the customer house never have complain about cleanup on the last 7 years ( no acces for the deck no stair ) what about the hail storm in airdrie in 2 weeks ago its meby granul again in the padeo now !!! I try to be good about this complain thanks you

Consumer Response
(The consumer indicated he/she did not accept the response from the business.)
His response is all ****. By testament of the tenant living there and using that patio the mess was left behind. There is gutter installed above the deck which carries rain and any loose granolas to the ground. The new hail storm 2 weeks ago has nothing to do with this , not sure how that relevant. The cuts with asphalt anthem on the **** deck also is still visible damage. As for the hot tub cover damage, this was fresh asphalt gobs baked onto it. If it had been from the previous roofer from a year prior then I would have made complaint about it to my insurance company as they are the ones who hired that roofer. You can check with my insurance and the previous roofer to see that there was a no complaint made at all. God Roofing has already acknowledged all of my complaints in a email and tried using a mr ****************** to clean up hot tub and tried to paint the cover as a cheap fix. This is the first time he has made any reference to it being previous damage. And there was never any fence broken, not sure what that about he must be confused with someone else.

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