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Find a Location

Epic Roofing & Exteriors Ltd. has 1 locations, listed below.

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    Business ProfileforEpic Roofing & Exteriors Ltd.

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 26/9/2007

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    2435 22 St NE, Calgary, AB T2E 8K8
    BBB File Opened:
    18/9/2007
    Years in Business:
    20
    Business Started:
    1/9/2003
    Business Started Locally:
    1/9/2003
    Business Incorporated:
    1/9/2003
    Accredited Since:
    26/9/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Epic Roofing & Exteriors
    Business Management
    • Marin Smith, Marketing Manager
    Contact Information

    Customer Contact

    • Merlin Bartel, President/CEO
    • Marin Smith, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (403) 366-3771
      Primary Fax

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    29/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 7th, 2022 we had Epic Roofing replace the shingles on our roof. They finished the project late on July 8th. On July 9th I inspected the work they did. There was scratches on the eaves trough, where they had the ladder. Part of my eaves trough was bucked. I also noticed that one part of the siding trim was pulled up. There was also lots of small pieces of plastic, from the shingle bags, all around my yard. There was not sufficient cleaning of my driveway, after the garbage bin was removed. There was multiple nails found, along with asphalt shingle particles. I emailed all of these concerns to the project manager, along with some other questions. I never received a response back from anyone at Epic to address my concerns/questions. I have emailed a couple times since the first email, but each email has been ignored. It is unfortunate I have to resort to submitting a complaint through the BBB. When I was first speaking with the sales person in getting a quote for this. He assured me that everything will he cleaned up when the job is finished. He also stated that if I noticed anything afterwards, to report it and someone will come out to clean it up. I have also ******** pictures of mentioned, slight, damage.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bill T

    1 star

    01/09/2021

    Submitted request for quote online... over 2 weeks later, no reply or phone call. Called Epic to inquire why I have not received a reply, and answer was "yes, we received your quote request.... but we're too busy to do a quote, and it'll probably take at least 3 weeks for a quote". So, I already lost 2 weeks waiting for a reply, and then another 3 weeks from when I called?!?!. I would expect at the minimum, an email reply that my quote request was received, and when a quote can be done. I guess they're so busy that they don't need my business.

    Epic Roofing & Exteriors Ltd. Response

    02/09/2021

    My apologies.I searched your name and saw your request on July 28th. Our normal response it to send an email right away to give a timeline when we could respond. I see your request was missed and we did not respond so once again my apologies. It is not our normal process. We have set agreements with 8 different insurance companies that we need to fulfill when a hail storm hits. With the storm in the ** we are like most roofing companies and are not able to quote everything.It is our policy to respond but sorry for the mistake. Wish you all the best!

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