Business ProfileforEnbridge Inc.

I was renting a hot water tank from Enbridge, which recently moved all water tank business to its related company, Enercare. In early July 2024, I called Enercare and asked for a copy of my rental agreement because it seemed like I had been renting the item for a long time. The call took over one hour, including holding time. I was told the agreement would be sent to me. It was not. I called back to follow-up and I was told the agreement would be sent that same day and someone from Enercare would call me to discuss compensation for my troubles. The agreement was sent a day later and no one called me to discuss compensation. The agreement I was sent is a boiler-plate agreement, not my agreement with Enercare; there is no name, signature, or date. According to the email that accompanied the agreement, I started to rent the tank in April 2005. I pay $46.67/month. In other words, I have paid Enbridge/Enercare a total of $10,734.10 in rent. To purchase the tank new would cost approximately $2,500.00. Even if one were to take into account rental interest and the service benefits of renting, Enbridge/Enercare grossly overcharged me. I accept I am partially to blame for not having sooner caught on to what was happening. However, I am certain there are thousands of other customers who do not appreciate they are being gouged by Enbridge/Enercare.