This Business is not BBB Accredited
Babbling Brooks Ponds & Waterfalls Inc.
Phone: (403) 255-6070Fax: (403) 255-6373
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/18/2012||Problems with Product / Service|
|08/09/2012||Guarantee / Warranty Issues|
|10/28/2013||Guarantee / Warranty Issues | Read Complaint Details|
Complaint Category: Failure to honor money-back guarantees
Complaint: My husband and I hired Babbling Brooks Ponds and Waterfalls to come to our home and install a waterfall. They did so 4 seasons ago and then the following year we did an addition. The addition occurred late in the season and they were going to come back in the spring and fix up the exposed pipe and do some additional work. This second installation was not done to par as the first one was and we had many faults with it but we agreed to live with them as we didn't want to make the boys come back and do all the heavy work over. The look of the waterfall was great it was the structure. The water pipe carrying the water up to the top was exposed and the two planters to each side of my waterfall were so shallow that I have to put fake plants in there due to lack of soil. These planter areas were to have shrubs in them.
Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.
Landscapers, Landscape Designers, Water Garden Fountain Suppliers