At-a-glance
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Business Details
- Location of This Business
- 103 14505 Bannister Road, Calgary, AB T2X 3J3
- BBB File Opened:
- 29/9/2007
- Years in Business:
- 22
- Business Started:
- 20/11/2001
- Business Started Locally:
- 18/12/2006
- Business Incorporated:
- 18/12/2006
- Accredited Since:
- 30/9/2009
- Type of Entity:
- Corporation
- Business Management
- Mollie Grill-Donovan, Assistant Manager
- Contact Information
Principal
- Mollie Grill-Donovan, Assistant Manager
Customer Contact
- Mollie Grill-Donovan, Assistant Manager
- Additional Contact Information
Fax Numbers
- (866) 492-9486Primary Fax
- (866) 492-9486
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Gordon Y
02/11/2023
Brock Health Administration Ltd. Response
03/11/2023
A detailed document of eligible services, specific to your policy, was provided for your reference during the on-boarding process to help clarify the terms of the policy. I apologize if this documentation was insufficient. In general, PHSP cover the same expenses as the Medical Expense Tax Credit (METC) which would include services provided by Authorized Medical Practitioners such as Acupuncturists. Our Account Specialists do their best to give general information on eligibility, whereas formal adjudication falls to a different role. We acknowledge the Account Specialist should have verified the specifics of your policy; however, the information provided was accurate in a general context. I apologize that there was a miscommunication.
Regarding the content of the exchanged messages, all correspondence was written professionally and explained in detail how the miscommunication happened. I apologize if it was interpreted otherwise.
It may be helpful to know that the cost of services provided by Acupuncturists are considered eligible expenses under the METC, and they may be eligible for inclusion on your personal taxes. We recommend seeking advice from an accounting professional to see if this expense would still qualify. I apologize we cannot provide further advice on taxation. We hope this provides some context as to why we could not reimburse the expenses in question.
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