Business ProfileforBow Cycle & Sports

A ********** bike and was sold to me as new with one paint chit. When I got home it was apparent that the bike crank on the right side had been damaged and that the wheels and a related sensor had been switched for an inferior version. Upon raising it with Bow Cycle I was told they would replace the crank for a new one and switch the wheels for the ones I specified as what was listed by the manufacturer to be on the bike. I took the bike in and they made a replacement. It was in the fall that I realized that they still had not replaced the wheels with the correct ones but rather with yet another inferior version. Bow Cycle used the reasoning as from Cannondale having a clause that "PLEASE NOTE THAT, BASED ON COMPONENT AVAILABILITY AND OTHER FACTORS, SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE" as why they provided the lesser wheels. At the time of the issue I had checked and the proper wheels were available. The savings by not providing the proper wheels was $*** + GST for Bow Cycle.The wheels that should have come with the bike were actually listed on the ********** website as "Highlights" of the bike. The wheels are a big part of the performance of the bike. It is reasonable to expect that a lesser replacement should have been noted to me at the time, and at the time I would have returned the bike for a full refund.