Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to Vendasta 2023 based on their advertised claims of potential income my business could have as a result of their service offerings. After a few months I saw that their claims were overstated and it was nothing like they advertised. My business was not able to get clients following their marketing methodology. I decided to cancel this business in my company and shift it to a completely different type of business. I requested Vendasta to cancel my service explaining that my business is no longer doing digital marketing but they ignored and continued invoicing me for the months leading up to the end of the contract term. * ***** ***** ** ** **** ** **** ** *** *** ******* **** ** ** ******* ** ** ***** *** ********* ************ ** * **** ** ** ******* ** * ******* **** **** *** ******* ** ***** ****** ** **** ****** ** **** ** ******* *** **** ******* ** *** ******** **** ****** *** ******* ** **********

  

  Business Response

  Date: 28/05/2024

  Hi *******, 
  
  We acknowledge your concerns and appreciate the opportunity to address them. We apologize for any frustration this situation may have caused and would like to provide an explanation below.
  
  We understand you subscribed to our service in 2023 and regret that our service did not meet your expectations and that your business did not achieve the desired results.
  
  Upon receiving your cancellation request in October 2023, we promptly noted your request and scheduled a meeting for October 17 to discuss your concerns and the terms of your 12-month contract, which includes a 90-day notice for termination. Unfortunately, you did not attend the scheduled meeting. After you missed the meeting, you responded to our follow-up email to inquire about downgrading to a lower plan and the associated cancellation charges.
  
  We replied with the requested information and proposed another meeting to discuss your options further, but did not receive a response to our emails on October 17, April 2, and April 5.
  
  As per the terms of your contract, early cancellation requires a 90-day notice of non-renewal. We could not process an early termination due to these terms.
  
  We value our partners and are committed to finding solutions that work for both parties. We encourage you to reach out directly so we can discuss this matter further and work towards a satisfactory resolution.
  
  Thank you for your understanding and cooperation.

  

  Business Response

  Date: 28/05/2024

  Hi *******, 
  
  We acknowledge your concerns and appreciate the opportunity to address them. We apologize for any frustration this situation may have caused and would like to provide an explanation below.
  
  We understand you subscribed to our service in 2023 and regret that our service did not meet your expectations and that your business did not achieve the desired results.
  
  Upon receiving your cancellation request in October 2023, we promptly noted your request and scheduled a meeting for October 17 to discuss your concerns and the terms of your 12-month contract, which includes a 90-day notice for termination. Unfortunately, you did not attend the scheduled meeting. After you missed the meeting, you responded to our follow-up email to inquire about downgrading to a lower plan and the associated cancellation charges.
  
  We replied with the requested information and proposed another meeting to discuss your options further, but did not receive a response to our emails on October 17, April 2, and April 5.
  
  As per the terms of your contract, early cancellation requires a 90-day notice of non-renewal. We could not process an early termination due to these terms.
  
  We value our partners and are committed to finding solutions that work for both parties. We encourage you to reach out directly so we can discuss this matter further and work towards a satisfactory resolution.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:15/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Vendasta's free trial on 9/12/23, which ended on 10/12/23. Expecting a seamless cancellation, I was surprised to find a charge on my credit card the day after the trial expired. Upon contacting Vendasta on 10/13/23, they agreed to process a refund.
  
  A month passed without a refund, and to my dismay, I was charged again for a monthly subscription on 11/12/23. I immediately contacted the company for a second time on 11/14/23 requesting refunds for both charges. Despite assurances, both issues remain unresolved as of 11/15/23.
  
  Resolution Sought:
  
  I seek immediate refunds for both charges, totaling $1498, and confirmation that my subscription is canceled to avoid future charges.
  
  Key Details:
  
  
  First and Second Charge Dates: 10/12/23, 11/12/23
  Amounts: $749 and $749
  Correspondence: Available upon request
  I trust the BBB to facilitate a fair resolution.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 17/11/2023

  We would like to extend our sincerest apologies for the delay in processing your refund. We understand the importance of a swift resolution, and we regret any inconvenience this may have caused.

  The subscription fee refunds, totalling $1498 (2 x $749), have been issued back to your credit card as of yesterday, November 16th. While we have initiated the refund process, the timeframe for the funds to appear on your credit card statement is subject to your credit card provider's policies. We appreciate your patience during this period.

  To provide further assurance, we want to emphasize that your credit card will not be charged again. However, we understand the importance of your peace of mind, and if you prefer, we are more than happy to remove your credit card information altogether from our system. Please let us know if this additional step would make you more comfortable.

  If there are any further concerns or if you require additional assistance, please do not hesitate to reach out to our customer support team. We are committed to the success and satisfaction of our valued partners. If you have any questions or concerns, feel free to reach out to our customer support team. Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to improve our processes.