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Business Profile

Dance Instruction

Prince Albert Dance Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 30/2022

    I being a single mom for 6 years, never have I stopped doing for my children, my girls did dance since the age of 3, I've struggled to pay dance fees my whole 6 six years of separation but my girls loved dance so we continued to manage it, we switched dances studio in sept 2021 i went on a payment plan with dance fees as well cause my fee was 400,00/month not including costumes, exam fees, solo fees etc nit including travelling to competitions,
    I notified ******* about a payment plan for dance 2022-2023 dance year, which was ok my 315/month rules and regulations changing, dress code changing putting deadlines for everything, most parents struggle to pay dance cause it's so expensive to, my daughter unsure of dance this coming season notified ******* about it, we told her that we weren't interested due to many reasons, ******* replies back if she quits dance she might regret it, try the first week back first, my daughter tried her first week back which was the most painful week ever for my daughter, with my daughter having bad knees and hips caused by dancing.

    ******* us still charging full fees for sept and Oct, being really unprofessional about this manner as well, I am refusing to pay dance fees until this is fixed in a professional manner, ******************************************************************************************************************************************************************************************************************************************************************************
    Not everybody has media to respond from and I'm one of those parents and I am getting media either to respond about dance issues, ************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 03/11/2022

    Business Response /* (1000, 6, 2022/10/17) */
    In Response to complaint *******: It was mutually agreed upon that the customer will no longer be a client of Prince Albert Dance Company. Notice of termination was given to the client through email and all out standing bills have been forgiven. The client then removed her daughter from their registered class and gave reason through the Parents Portal. I feel as though this issue is fully resolved and there is no need to move forward with this complaint.

Prince Albert Dance Company is NOT a BBB Accredited Business.

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