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Business Profile

Property Management

Comfort Property Management Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid maintenance fees of $1079.12 for December 2022. The property management company refuses to return the money to me despite on 11/16/22 the management company asked for my address in order to return the fees because the purchaser of my apartment paid the fees for December. I sold the apartment and the deal closed on the 24 of November. I never received the maintenance fees back. They refused to mail the cheque for $1079.12 even though I provided the address. The property management company received the fees twice. The company also refused to return a $200 elevator deposit I had given them in the previous May 2022 by money order even though I provided the mailing address and a stamped self addressed envelope. ***** ** * ******* ** **** ********** ******* *** ***** ********** ** *********** They damaged my apartment on two different occasions while doing work and were never held fully accountable. **** ** **** ************ **** *** ****** *** *** *** ******** ** ************ **** ** * ** *** **** *** ** ********** *********** *** ********* ** ******  This is the email saying the fee would be returned: maintenance fee
    To: Me
    11/16/2022 4:34 PM
    Good afternoon MY NAME,
    Where should we mail the maintenance refund to?

    Best Regards,
    NAME OF PROPERTY MANAGER
    Property Manager
    **** ************ **** ************ **** ************  E-mail. NAME OF PROPERTY MANAGER*************
    Website. ****************
    * ******** ****** **** *** ******** ** *** *** I wrote several times asking for the money to be returned to me.
    I acted in good faith providing the fees for December until the purchaser could pay as Comfort Management told me I needed to pay it even though it was going to be paid by the new owner. The company promised the return of the fees *** **** ** ** **** ************

Comfort Property Management Inc. is NOT a BBB Accredited Business.

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