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Business Profile

Telecommunications

TechMinds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:27/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I call them and supposed to have internet installed July 5th, called a couple days early to confirm, reschedule for the next week. A tech comes, looks at my house and leaves. I told them that my house is a brand spanking new house. There was no internet connection installed. The first tech said there is no internet connection, second tech comes stays for 3 hours, looks around the house and leaves again. On July 19th, they realize they need to get a tech to run a fiber from the street to my house. The Bell tech that came saw 2 work orders for our address. The one he installed for **** Raku got it installed and used a Bell modem because that is what was ordered under the order. I decided to cancel my subscription with H3233**30**383433**37H and go with another internet provider. They mailed me the labels and sent me the labels. Once they received the equipment they would reimburse me. In the meantime, I received letters from **** to my address for **** Raku. I put Return to Sender and sent the letters back. Instructions from **** came in and it was not addressed to me. So I put Return to Sender and sent them back. They are refusing to reimburse me for the modem and one month of service until I return the Bell modem to them. I am not sure if I can return the Bell modem to them. I&#**;m not sure if it is legal to do this. Yesterday I called Bell, it took a while for them to understand that I didn&#**;t have an account with them but got the information to send the modem back to **** directly. Then I called H3233**30**383433**37H directly and told them if they didn&#**;t give me the return label to me, I would send it back to **** so that they can release my funds and reimburse me. It has been 12 days since they received the modem from me. I would like my refund.

    Customer Answer

    Date: 03/09/2025

    The complaint has been resolved.  They refunded me for the modem and the one month service that I never got to use. 

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