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Business Profile

Bank

BMO Bank of Montreal

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for BMO Bank of Montreal's headquarters and its corporate-owned locations. To view all corporate locations, see

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BMO Bank of Montreal has 137 locations, listed below.

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    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a previous Prepaid BMO ********* and it expired Aug 2022. I had to reapply for a new card and asked them to transfer my $435.29 from my previous card to my new card. I have called 5 times and sat on hold for 2 + hours each time, only to be told it was going to be done within 3 business days. This has now been since beginning of September and it is still not transferred to my new card. I work and have more things to do than to sit on hold for hours to get the same answer and no action. Unacceptable and I want this complete. I have called, emailed and now this. I also do not want the $6.95 yearly fee charged as I don't have MY money to spend. I can't even access my old card on line as it shows cancelled. I have a User ID ******* and ticket # ************ from my last call. I am currently on hold again and am at the 1 hour and 25 minute mark.

      Customer Answer

      Date: 02/11/2022

      You can close this ticket as I did get this resolved with BMO.

      Thanks for your assistance *** ***** ** *** *** ****** ** **** ** ******* ** *** *** *** ********** ** ****

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 8th 2022, I went to log into my BMO bank account through the application. I was locked out, so I phoned costumer service and was told to go to a branch. That evening I thought I would see if the ATM could show kw my accounts. Nothing came up and my card was taken by the ATM. September 9th 2022 I was informed all my accounts were closed, not frozen and that I would have zero access to my accounts. I recieved a letter stating zero information as to why. The branch manager at the main branch downtown calgary, ***** informed me that they gave me 30 days notice to find a new bank to bank with and that it was my problem I accumulated over 300 in NSF fees after BMO took my money, did not inform me that my accounts were actually frozen not closed and it was my responsibility to monitor my accounts online even tho I have zero access to my accounts was told I will not be issued another bank card. I have no information on what fees are in what account and from what. I have not been sent any thing further except these letters * **** ********. They have taken close to 700 from me.

    BMO Bank of Montreal is NOT a BBB Accredited Business.

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