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Business Profile

Computer Repair

Future-tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a phone back in April 7th 2025, at future tech in the new Sudbury shoping centre. The cell phone wasn't working properly, so I returned to the business where I purchased the phone to speak with the manager or one of the customer service **** there to have the phone looked at or replaced. They took my cell and said they fixed it. The next day I returned cause it still wasn't working properly. He gave me a new cell in exchange for the one not working. I recently activated it and this ******** cell continues to turn itself off. More problems. The staff suggested putting in a new motherboard, however I was told the cell was brand new so why should a motherboard be replaced.. I feel that the customer service that was provided is not satisfactory and in the end I would like money back and I will shop elsewhere.

    Business Response

    Date: 10/09/2025

    On April 7, 2025, Mr. **** purchased a ******* A05 phone. Within two days, he returned to the store stating that he had locked himself out of the device after forgetting the password and was unable to use the phone. As a courtesy, and in good faith, we exchanged his unit for a brand-new replacement under our warranty policy. At the time of the exchange, Mr. **** was informed that this replacement would be considered a final sale.

    Several months later, Mr. **** returned again, claiming that the replacement phone was not functioning properly. Unfortunately, our warranty coverage for mobile phones extends for one (1) month from the date of purchase. In addition, Mr. **** was unable to provide the original receipt at the time of his later visit.

    While we always strive to provide the best customer service and honor our warranty policies, in this case, the warranty period had expired, and the customer had already received a courtesy replacement. Therefore, we regret that we are unable to provide any further assistance regarding this matter.

    We remain committed to treating our customers fairly and respectfully and to ensuring transparency in our policies.

Future-tech is NOT a BBB Accredited Business.

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