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Business Profile

Security System Monitors

Henderson Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Brittany I

    Date: 11/10/2024

    I cancelled the contract immediately in writing after they came to install the system and it was not as promised. They did not know where to install cameras and did not want to climb a ladder to put a sensor on a window. They said I needed a monitor, then they said I had to use my tv on input video. The sales person made inappropriate and unsolicited comments regarding my appearance, my weight, and his marriage. The owner wrote me a hateful email calling me all kinds of names because I wrote a negative review. The website is moderated and doesnt allow abusive responses so he sent it to my personal email. My bank is disputing the transaction, he called me a liar and says that I agreed to ongoing monitoring without cameras for $57/month, which I absolutely did not. The unit had no power when he accused me of using their services after I cancelled the agreement verbally and in writing. They refuse to accept my cancellation and have sent me invoices for the next year after I stopped payment through the bank.

    Henderson Security

    Date: 12/10/2024

    All of these concerns have been addressed with Miss ******, she makes terrible accusations, none of which are true. Firstly, we don't have monitoring rates at $57.00 per month, and we would never force a customer to stay and pay for a contract.

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