Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 23, 2025 Amount Paid: $1500 On July 23, 2025, I paid Acadium $1500 for a service to source a qualified candidate with verifiable web design skills. The core commitment was to provide an intern capable of assisting with a time-sensitive project, specifically with tasks such as graphics, formatting, and storefront design.The nature of this dispute is a complete failure to deliver on the promised service and a deceptive business practice regarding their refund policy.Key Issues:Failure to Provide a Viable Candidate: Over the past 20 days, not a single candidate provided by Acadium has proven viable. Candidates have repeatedly exhibited a fundamental lack of professionalism by either canceling meetings at the last minute or failing to show up for scheduled interviews. This has prevented me from hiring anyone and has completely stalled my project.Deceptive Refund Policy: Acadiums policy states that a refund is only possible if a client requests one before being introduced to a candidate. Since an introduction is the very first action taken after payment, this policy effectively eliminates the possibility of a refund, regardless of the quality of the candidates or the failure to deliver the service. This practice is unethical and predatory.Lack of Resolution: Despite multiple attempts to resolve this issue via email, including an escalation to an internal manager (******), my concerns have been ignored. There has been no progress in nearly a month, and the company has refused to process a refund, citing their flawed policy.I have not received any of the services I paid for. I am requesting the Better Business Bureaus assistance in securing a full refund of $1500 from Acadium for their failure to deliver on their contractual obligations and their use of a deceptive business policy.

• Initial Complaint

  Date:19/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Acadium around June 24, 2024. Acadium promised to provide a vetted apprentice aligned to my request for the following:Webpage design, ******************************** Blogging, **************** Communication Tools Tasks Redesign web page in alignment with industry standards and to better communicate the different aspects of the company **************** tools to share with potential clients, i.e. one-pagers Create visual assets for social media Perks We are an open opportunity for a creative to really build a brand from the voice up. There's a story to be crafted and created. There's educators and communities to be supported. We are an opportunity to build a strong portfolio while doing some really meaningful work.Specific Requirements I have in mind some tools I believe I need. i am open to expertise. I am also interested in getting this going. So someone that is a go getter, can create between the lines, and communicate well is desired.Acadium sent apprentices that were supposed to be vetted on their competency in alignment with my request. I selected among the best they sent.The young man sent could not work on my website because he did not have a working laptop. He stated that after we were matched. In addition, when preparing my social media he sites, he did not provide original bio, he cut and pasted from what was already there, after my mentorship. Additional concerns were provided to Acadium in the email found at the link to the Apprenticeship Advisor and then CEO on August 30:************************************************************************************* In the email and all subsequent communications I request to end the contract and refund the money paid in the amount of $1498.20.I have tried to communicate at each layer of the organization to no avail. The company has offered to match me with another apprentice, I have explained that I no longer trust their vetting process nor their product or support.