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Business Profile

Hotels

Ramada Plaza Niagara

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ramada Plaza Niagara's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ramada Plaza Niagara has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Julian N

      Date: 23/01/2023

      I am writing to complain about the appalling way I was treated by this hotel. I have in previous years attended the ******* *********** ********** at this hotel, staying at the hotel for the four days, and enjoyed the convenience of not having to go outside in January to get to the convention, as well as the two restaurants and coffee shop that were located inside the hotel. This year I booked a room in September, receiving a confirmation e-mail on Wednesday Sep 7. This first hint of trouble came on Dec 20, when attendees received a message that the owner of the hotel had unilaterally decided to ignore the contract and rent the space out to another organization. However a work around involving smaller rooms had been organized. Fair enough, however I then had a message left on my phone Dec 28 telling me I was being dumped into a ******* *** across the street without any consultation or compensation. I called three times for an explanation, twice leaving a message at the front desk, and once leaving a message with the manager's voice mail. I never received a response. The result is I spent three nights at a lower quality hotel at the same price, and had to walk across a four lane street in mid January to attend the convention. No apology, no further communication, no attempt at even a token offer of compensation. As you may imagine, the chances of me ever staying at a Ramada are very close to zero.

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