Complaints

This profile includes complaints for StateWise Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StateWise Energy

  608 - 100 Milverton Dr Mississauga, ON L5R 4H1

• 

  StateWise Energy LLC

  P.O. Box 399 Buffalo, NY 14240

• 

  StateWise Energy, LLC

  5005 Rockside Rd Ste 600 Seven Hills, OH 44131

• 

  StateWise Energy, LLC

  5005 Rockside Rd Ste 600 Seven Hills, OH 44131

• 

  StateWise Energy

  P.O. Box 399 Buffalo, NY 14240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rep did not disclose to me all of the ****** details on the contract *** ****** ***** ** ********* ******* ** ***** I only realized this a week later and have been trying to cancel ever since but with no success. Their welcome package provided a different phone number from their website ** **** ** **** *********** I have already and emailed them and will attempt to call them again, *** **** ** *********** **** ****** **** ****** ******** ******* *** *** ** ****** ******** ****** *** **** ** *******

  Business Response

  Date: 29/11/2024

  Response:
  On November 6, 2024, ***** **** was solicited door-to-door by a StateWise Energy marketing representative and entered into an energy supply agreement, for natural gas for a term of 5 years.
  On November 6, 2024, StateWise Energy sent the customer a Welcome Package via email that confirms the agreement details and terms and conditions of the program.
  Within the Welcome Package emailed to the customer, it ******* outlines the price and term of the agreement and states the following:
  CUSTOMER AWARENESS: You understand that the Sales Representative is representing StateWise and is not from Your Natural Gas Public Utility (NGPU). You understand that by choosing StateWise as Your Natural Gas CTA, Your NGPU will continue to deliver Your basic Natural Gas service, read Your meter, bill You, and respond to any emergencies. You further acknowledge that by signing this contract or Agreement, You are voluntarily choosing to change the entity that supplies You with Your basic Natural Gas service.
  You understand that the daily cost of this program is only for the supply of natural gas and that **** will continue to bill you for transportation and delivery.
  On November 6, 2024, the customer also confirmed enrollment into the contract on an electronic verification (eTPV) as the authorized spouse of the account holder.
  On this eTPV, ***** **** confirmed that the representative had disclosed that they do not work for or represent the utility.
  Based on our findings of the investigation, including the elements of the terms and conditions of the agreement, it is StateWise Energy’s opinion that ***** **** entered into a valid agreement with StateWise Energy.
  Nonetheless, StateWise Energy cancelled the customer’s contract, prior to receipt of the BBB complaint. The utility set the effective cancellation date as November 18, 2024.
  On November 29, 2024, Statewise Energy contacted the customer to explain the resolution.
  
  

• Initial Complaint

  Date:29/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Wise energy came to my door telling me that my whole apartment building was being asked the same questions and that we all had to sign this thing for an agreement that says we would get cheaper *** charges and save the environment for using natural gases. I signed it and agreed not thinking when i got my next *** bill that it would be 200$ OVER WHAT I USUALLY PAY…**** ** ********** ******** ** **** ** *** I looked at the break down of my bill and they have only changed one thing and that was adding on a state wise energy charge when they had originally told me all of this would be of no charge and no fees. i refuse to pay way over what i usually pay and i will not pay a cancellation fee either. i want this service to be over with and i want them to cancel everything and just be out and done with them.

  Business Response

  Date: 15/03/2024

  Statewise Findings
  On December 20, 2023, ******* ***** signed an agreement with Statewise Energy (“SWE”) for the supply of natural gas for a term of 5 years.
  
  On December 20, 2023, SWE sent the customer a Welcome Package via email that confirms the agreement details and terms and conditions of the program.
  
  Within the Welcome Package emailed to the customer it clearly states the price and term of the agreement and also states the rescission period indicating there is a cancellation fee associated with the contract. In addition, the agreement clearly outlines “SWE’s price may not always provide savings against the customer’s Utility’s price to compare”.  
  
  On December 20, 2023, the customer also confirmed enrollment into the contract on an electronic Third Party Verification (“eTPV”) as the authorized account holder.
  
  On this eTPV, ******* ***** confirmed that she received a copy of the signed agreement. Furthermore, on this eTPV, ******* ***** also confirmed her understanding that she was requesting a change of natural gas supplier to SWE Energy.
  
  SWE confirms that the customer has been billed at the agreed upon rate since the commencement of the agreement.
  
  On February 29, 2024, SWE cancelled the contract as per the customer’s request.
  
  On February 29, 2024, SWE sent the customer a cancellation confirmation letter via mail.
  
  As a gesture of good will, SFE will waive the cancellation fees associated with the early termination of the contract.
  
  On March 16, 2024, SWE Compliance staff contacted the customer to explain the resolution above.
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this business somehow added me to their client list without my consent and then they charged my bill 515.27 after canceling for a service I never asked for. * ** ** * ***** ****** ****** ** ****** ******* **** * ******** ***** *** * ***** ****** *** ** **** ***** *** ****** ** *** ***** ****** ****** **** ******* ** ******** ***** ** ** * **** ******* ***** ** ******

  Business Response

  Date: 01/03/2024

  Statewise Energy Findings
  On September 14, 2023, ******* ********* was solicited by a Statewise Energy (“SWE”) sales representative and signed an agreement for the supply of natural gas for a term of 5 years.
  On September 14, 2023, SWE sent the customer a Welcome Package via email that confirms the agreement details and terms and conditions of the program.
  On September 14, 2023, the customer also confirmed enrollment into the contract on an electronic Third Party Verification (“eTPV”) as the authorized account holder.
  On this eTPV, ******* ********* confirmed that she received a copy of the signed agreement. Furthermore, on this eTPV, ******* ********* also confirmed her understanding that she was requesting a change of her natural gas supplier to Statewise Energy.
  On October 2, 2023, the customer’s natural gas contract took effect.
  On December 19, 2023, Statewise Energy cancelled the customer’s contract as per the customer’s request. The utility set the effective cancellation date as January 3, 2024.
  As a gesture of good will, SWE has waived the early cancellation and it will be reversed from their bill.
  On March 1, 2024, Statewise Energy contacted the customer to inform them of outcome of investigation.
  
  

  Customer Answer

  Date: 19/03/2024

  If the contract is cancelled why are they on my newest bill that just came out a few days ago? 

  
  

  If it’s cancelled their name should be nowhere on my bill and yet I have charges next to their name ** **** ** *** **** ********* ** ******

  Business Response

  Date: 19/03/2024

  SFE Compliance will connect directly with the customer to resolve.

• Initial Complaint

  Date:31/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Energy wise has people going door to door saying they work for *** an making sure rates are low they say need to ask a couple questions an talk to someone she even pulled up a site on her phone an says see that's me on the website but in fact they changed my gas provider without me knowing

  Business Response

  Date: 09/08/2023

  Please be advised that StateWise Energy has contacted this customer directly to resolve the dispute.

• Initial Complaint

  Date:24/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two sales rep came by to take about their energy plan stating there is no charge for the plan nor is there any enrollment required, and that only the therm rate will change to $1.19/therm as they are just switching the energy provider. I asked repeatedly "what is the enrollment requirements", "what's the catch", "is there any extra charge", "what other contract is involved", "what is the contract". The sales rep said no no no no nothing there is nothing we are just switching provider with no commitment. I gave them my bill information and after clicking yes (they told me to complete the online confirmation then i will get an email), contract said 5 year commitment and $1.29/day rate and $1.38/therm. No contract terms is shown until I clicked through the online page. They even **** about a phone call that was supposed to come before the contract goes into effect while told me to click through the online since I have to do both they said. I stood there with them a good 15mins (while the whole time they told me to wait for the confirmation phone call) before I realized the final email said either online verification or phone is enough. This is completely false advertising and their contact line is unreachable. Only consoling point is at least my house door bell camera recorded some of the conversation as evidence.

  Business Response

  Date: 02/08/2023

  Please be advised that StateWise Energy has directly contacted this customer to resolve this dispute. 

• Initial Complaint

  Date:26/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am extremely pissed off. This representative came to the door and told me he needed to look at *** bill and through telling me *** was going to call me about lowering my gas rate to $1.19, I would need to answer some few questions and sign and agreement and talk to someone on the phone. He made it seem like he was representing ****!!! Instead he was from StateWise as I can see in the agreement I signed. After reading more details, and after I had been made to sign, I noticed the agreement said this Contract was 5 years!!!! Wow, I was completely bamboozled. I need this contract cancelled immediately and I will not pay a $1 for this *****. I did not verbally nor knowingly agree to StateWise, he informed me I was going to have my service fee updated by ***!!!! Not StateWise!!!

  Business Response

  Date: 08/06/2023

  SWE Findings.
  
  On May 25, 2023, *** ********** was solicited by a StateWise Energy California (“SWE”) sales representative and signed an electronic agreement for the supply of natural gas at a fixed daily rate for a term of 5 years.
  
  On May 25, 2023, SWE emailed Ms. *** ********** a copy of the program's signed Electronic Agreement and Terms and Conditions.
  
  On May 25, 2023, *** ********** also confirmed enrollment into the contract on an electronic Third-Party Verification (“eTPV”), validating her intent to enter into the agreement and receive service from SWE.
  
  On this eTPV, the customer confirmed receiving an email copy of the signed agreement The customer also confirmed that the representative promptly identified that they represent State Energy and confirmed that the representative told her that they do not work for or represent the utility. The customer was also advised that she was requesting a change of her natural gas supplier, to which she confirmed understanding. 
  
  On May 25, 2023, the customer emailed SWE requesting the cancellation of the natural gas agreement. SWE cancelled the contract as per the customer’s request prior to enrollment. As such, the contract will not take effect, and cancellation fees are not applicable. In addition, SWE  replied to their email, providing a cancellation confirmation number for their reference.
  
  On May 30, 2023, SWE mailed the customer a cancellation confirmation letter.
  
  Based on the findings of our investigation, including the elements of the terms and conditions of the agreement, which was fully disclosed to the customer on the third-party verification call, it is SWE’s opinion that the customer enrolled into a valid contract.
  
  As per the customer's request, SWE canceled the natural gas agreement prior to enrollment. Therefore, the contract will not take effect, and cancellation fees are not applicable.

  Customer Answer

  Date: 08/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in the mail stating I owe state wise energy 587$ or it's going into collections* ***** ** *** * *** * ****** *** *** ************* *********** **** *** ** ***** * ** I applied for assistance because I was in danger of my gas being shut off , not only did *** pay my entire bill off which brought my total to zero I was put on the **** **** * **** ******* ** ******** *** ****** ****** *** **** *** **** ***** * for months I was paying two different amounts for nothing, I recently received settlement money from the gas company for this , not only do I not owe them one cent * **** **** **** **** **** ** ********** *** ****** ** ******* ** ****** *** ********* **** **** *** ******* ** *** ****** ************ *** ******* **** * when I signed up the man said it will save me money and gave me 100$ to do it I thought great , but that's irrelevant, my entire bill was paid in full which included this total so I no longer owe them anything and the gas company confirmed that* * **** **** ***** ****** *** *** ****

  Business Response

  Date: 20/01/2023

  Please be advised that StateWise Energy has contacted this customer directly to resolve the dispute. 

• Initial Complaint

  Date:29/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I signed up at my doorstep about 13 months ago in 10/22. I never received a contract nor was there any discussion of cancelation fees. I never sign up for anything if there are cancelation fees. Today, 11/28 I received a letter demanding $172 cancelation fee for switching. I don't even know how long my contract was for. I would like this fee removed.

  Business Response

  Date: 12/12/2022

  Please be advised that StateWise Energy has directly contacted this customer on December 8, 2022 and provided him with the resolution. Customer had no further questions. 

• Initial Complaint

  Date:22/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Statewise Energy back in October 2021. I had a gentleman come to my door and explain their services to me. He explained that Statewise HELPS LOWER your **** bill. He kept repeating how it's going to help the cost of my bill and of course it sounded great to me. I signed up not knowing I was in a 3 YEAR CONTRACT!! That was never explained to me. One month later my **** bill DOUBLED and it kept getting higher since then. Signing up with Statewise Energy made my bill skyrocket and never once "helped" or "lowered" my ****. I called Statewise energy this July 2022 to cancel. I was offered several different rates just to stay with this company then was told if I canceled it would be a $200 fee?!!! I refused. I said no one every told me about the contract. **** ******* **** *** ******* They charged the cancellation fee onto my **** bill! It's ridiculous and judging based off the other complaints I have read no one ever knows that they're stuck in a 3 year contract with this company so clearly they are failing to tell customers this just to get them to sign up!! **** ******* ** ******** ****** *** ** ****** **** **** * *****.

  Business Response

  Date: 01/09/2022

  SFE findings.
  
  On October 29, 2021, ******* ****** signed an electronic agreement (********) with StateWise Energy ("SWE") for the supply of natural gas for a term of 3 years.
  
  On October 29, 2021, SWE provided the customer with a signed copy of the contract by email ([email protected]) prior to the initiation of the Third-Party Verification ("TPV"), which was conducted shortly thereafter.
  
  On October 29, 2021, ******* ****** confirmed enrollment into the contract on a Third Party Verification ("TPV") call, as the authorized account holder.
  
  On this TPV call, the customer confirmed that she signed the electronic agreement and agreed to receive a copy of the contract via email. SWE confirmed with the customer that the attached Welcome Package containing the signed agreement and the Contract Summary was sent to a valid email address (************@*****.com).
  
  On the TPV call, Ms. ****** confirmed that the price and term offered was correct and was advised that the program was voluntary and savings under the program are not guaranteed. Furthermore, Ms. ****** confirmed her understanding of the rescission period and the early cancellation fees of the contract.
  
  On November 4, 2021, the natural gas contract took effect.
  
  On July 1, 2022, the customer contacted SWE to request contact cancellation. SWE cancelled the contract, as per the customer's request and the utility set the effective cancellation date as August 5, 2022.
  
  SWE automatically applied a cancellation fee to the customer's bill for the early cancellation of the contract, in accordance with the contract terms and conditions.
  
  Based on the findings of our investigation, including the elements of the terms and conditions of the agreement, which was fully disclosed to the customer on the TPV call, it is SWE's opinion that Ms. ****** entered into a valid, binding agreement with SFE.
  
  On July 1, 2022, the customer contacted SWE to request contract cancellation. SWE cancelled the contract as per the customer's request and the utility set the effective cancellation date as August 5, 2022.
  
  As a gesture of goodwill. SWE also waived the cancellation fee associated with the early cancellation of the contract, which will be reversed from the customer's bill.
  
  On August 31, 2022, SWE Compliance staff contacted the customer via email to explain the resolution.
  

  Customer Answer

  Date: 02/09/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  SWE sales rep failed to explain terms in full. Scrolled through the terms on his **** he was using and did not allow me to read anything until after I had signed and it was emailed to me. As for the call they make you listen to after ALREADY signing. SWE sales rep had me put the person on speaker phone and was telling me to say YES to everything she was saying. I'm not sure if their reps get bonuses based off the amount of people they sign up. It sure seems that way because they force people to agree to things. But even after all that NEVER once was a 3 year contract was said or explained to me. I would have never agreed to be in a contract, especially with a company I know nothing about. Clearly a lot of SWE sales reps do this based off of other reviews, seems like NOBODY knows they're stuck with these people for 3 years. It is very sad that SWE runs a business like this. I do hope in the future they change the way their reps approach potential customers ****** **** **** ******** ********* ** *******.

  Customer Answer

  Date: 04/05/2023

  I had filed a very long complaint back in August of 2022 against this company. They had responded back and said the solution would be to refund the cancellation fee of $200 back to me. It is now May 2023 and I have STILL not received a refund from them. I called them in December of 2022 to ask where the refund was and they didn’t have answers for me. They told me they would look into it and give me a call back. To this day I have not received a call back or refund.

  Business Response

  Date: 12/05/2023

  SW Energy reached out to the customer at the provided number and clarified that the early termination fee for the SWE system was waived as a courtesy. Unfortunately, we failed to request the reversal of the fee from the customer's bill until this week. Nevertheless, we assured the customer that the request is currently in transit, and the fee reversal should reflect on the bill within the subsequent two billing cycles.

  Customer Answer

  Date: 17/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******