Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I purchased a computer through . January of 2025, that PC began having issues. It was replaced under warranty. I work from home, so the week I was without a PC, I lost money. I also had to pay to ship the faulty unit back. I did receive a replacement unit, but upon starting it up, it IMMEDIATELY started having issues. I finally got the computer to boot up, but have not turned it off now for over a week for fear of it not starting back up again. It is having the exact same issues as the last computer, going into the setup utility and not booting up properly. In speaking with them on the phone, I will be without either a computer or a refund until they, once again, receive the faulty computer. Since this is the SECOND computer that they have sent me that is faulty, I told them I see nothing wrong with them making exceptions, since this is an exceptional issue, and sending me a replacement BEFORE I send this one back. Again, I work from home, and have lost money once. I don't see any problem with them making this right and me NOT losing money again. They should make the exception, based on the situation, and ship a replacement out so I can have a working system in place before I turn this one off and send it back, and this time, being the SECOND return of BAD equipment, they should pay for the shipping cost of the return. This is HORRIBLE customer service.

  Business Response

  Date: 03/02/2025

  Dear *****,
  
  I understand your meaning and recognize that your primary concern is to resolve this issue promptly. Rest assured, we share this objective. 
  
  To address this, I propose the following solution for your consideration. I am prepared to apply for a computer equipped with a superior configuration for you. If you consent to the idea of us sending you a new computer first, followed by the return of your current one, we offer you the choice among the following computer configurations. 
  
  Option 1: ********* Gaming ** Computer Desktop, ****** ** *** 16G GDDR5, ***** **** ******** up to 4.1GHz, 16G DDR4 Memory, 512G SSD, 600M WiFi, BT 5.0, RGB Fan x 4, RGB Mouse Pad, ******* ** ****
  
  Or:
  
  Option 2: ********* Gaming Desktop **, ****** ** *** 8G GDDR5, ***** **** ** up to 3.9G, 16G Ram, 1T SSD, 600M WiFi, BT 5.0, RGB Fan x6, RGB BT Sound bar & Headphone, ******* ** ****
  
  Kindly inform us of your preference, and I will coordinate with our RMA department to ensure that the selected computer is prepared and thoroughly inspected in advance. As soon as we receive your parcel, we will expedite the shipment of the new computer to you.
  
  Looking forward to hearing from you soon.
  
  Best regards,
  ***
  STG
  
  

  Customer Answer

  Date: 03/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it is unclear in the response if they are sending me a replacement first or if I have to send this one back before they ship the new one out to me  I received this same email, and it said the same thing.  In the upper body of the email. it says they will ship to me FIRST, and upon receipt of the new unit, I will ship mine back.  But then, in the end of the email. they say as soon as they receive MY parcel, they will ship a new one to me.  So, the arrangement is UNCLEAR, and I have made it clear to them that, with this being the SECOND unit I have received from them that is defective, I do not see where, once again, I should be without a computer at home while waiting on yet ANOTHER replacement unit.  I work from home and it is how I make a living. I have been VERY CLEAR with them that I need a new unit shipped to me FIRST this time ,and that I should not have to turn this unit off until I have the new unit here to replace it with.  It took me forever to get this computer working, and I have it hooked up through a *** so it doesn't lose power because I am afraid I would not be able to get it back on.

  Second,  I have understood the computers this company sells are refurbished computers.  NOWHERE on the Amazon site does it let people know that these are refurbished.  So, that in itself, is false advertising. 

  They need to make it CLEAR what the status of this is going to be.  Are they going to ship me a computer FIRST or are they still insisting that I ship the defective unit back before they will send me yet ANOTHER replacement?

  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 17/07/2025

  Dear BBB,

  Sorry for the late reply of the complaint, we checked the complaint and noticed we have solved the problem with the customer Mr.***** *******, He has confirmed the new product was received and worked well on 21st February, 2025.

  Please let us know if it still any problems.

  Have a nice day!
  

  Best Regards,

  STG