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Business Profile

Paralegal

TPH Paralegal Professional Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paralegal.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving harassing phone calls and now text messages from TPH Law for at least a year now, asking for an individual by the name of '***** ********' regarding 'file number *********' - I have no idea who this person is, I've never known anyone by this name. When I first started to receive voicemails from TPH Law asking for this individual I disregarded them as spam or a scam of some kind. The calls continued, and finally I recently looked this firm up and was surprised to find that it is in fact a real legal firm. I blocked one of the numbers that I received one of these phone calls from, and this morning I received a threatening text message from TPH law advising that I must contact them at ###-###-####.
    The only resolution I am looking for is to no longer receive any contact from this firm - again, I have no idea who this individual is that they are attempting to contact but it certainly is not me.

    Business Response

    Date: 02/09/2025

    Thank you for bringing this to our attention, we apologize for any inconvenience, the number has been removed from the accounts in our system as requested.

    Customer Answer

    Date: 02/09/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

  • Initial Complaint

    Date:12/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,

    In 2022 I took out a $5,000 loan so that I could move, I didn't have anyone to help me and I had to hire movers. In April 2022, I lost my job. Which really sucked! It was everything I could do to keep most of my bills paid, but one fell on the back burner. When I finally got a new job (March 2024) I contacted the place I borrowed from who told me they sold it to a collection agency. The collection agency took forever to contact me, but once they did, I offered $100/month. They told me no. I told them I couldn't afford anything else. They demanded I pay the outstanding balance of (3000-ish) or nothing, so they got nothing.

    Now a new company is contacting me, TPH Law. I have been significantly harassed. The contacted my mother who currently has a no contact order with me and tried to guilt her into giving them my number. They have my number.... I know this because they've called 4-9 times a day since January 2025. The first time, I picked up, and I offered them the same offer I gave the other company. $100/month or nothing. They told me no. Now they're threatening me with a "Petition for bankruptcy" which is ridiculous, because they absolutely can not throw me into bankruptcy - * **** ******** *** ****** ***** **** ********** ****.

    **** ****** has called me to shout demands at me, and then hang up on me before I could respond.

    They have put undo pressure on me at a time when I haven't needed it. I want them to experience some form of repercussion. ***** ****** **** ******** *** ** **** ***** **** ****** ** ********** **** ****** **** *** ******* ** **** ** * ********** *** * **** **** ********* **** ***** ******* ***** ** *** ******

    Business Response

    Date: 26/06/2025

    Thank you for bringing your concerns to our attention. Your account has been updated to 'Do Not Call' status and the agent has been provided retraining on call handling related to setting up suitable arrangements. If you wish to
    make payments towards the account, please contact our manager, *****
    ********, at ************,  or at ***************************. 

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This matter was resolved two years ago. The organization keeps contacting me even after they said they would not as any debt was covered in bankruptcy and also this debt does not and has never showed up on a credit report. This debt apparently occurred over 20 years ago with ***** *****.

    Business Response

    Date: 30/04/2025

    Thank you for bringing your concerns to our attention. We have removed your phone number from the account and have moved it to 'do not call' status. Please advise if you require any additional information.

     

    Customer Answer

    Date: 30/04/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* **********

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TPH claimed to have been contacted about my old debt from *******. When I received the initial emails, I responded and let them know about my situation and why I was unable to pay at the time. I also told them that I have started working, although I'm not making much, I would be able to make small payments monthly. The lady refused and said the only option I have is to pay in full or they will pursue legal action against me. If they actually were to take me to court, I still will be given time to make payments. So why can't they just accept the monthly payment arrangement now before going to court and further ruining my credit? I really need help because the threatening emails haven't stopped. It's not that I refuse to pay, I just can't afford to pay that amount all at once.

    Business Response

    Date: 14/04/2025

    Thank you for bringing your concerns to our attention. There are options available to resolve your account over time, please contact ****** ***** at ************ to discuss the options that are available.

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had TPH reach out saying I owe money.

    I have since been making payments and have emailed and reached out MULTIPLE times to ask for a full statement of account (all payments I've made and the remaining balance).

    No one is getting back to me, and I am going to start stopping payments unless I receive an update on my account.

    Currently, based on my banking statements, I have paid:
    $7,150 since October 26, 2023

    I have requested several times a full document providing the account breakdown, including fees, charges, and balance, and what the purchased my debt for,
    have never received anything.

    Business Response

    Date: 14/04/2025

    Thank you for contacting us regarding your concerns, we apologize regarding the delay in providing you the documents you have requested. We have initiated a new request with our client to obtain the documents and will forward you the information as soon as it is received.

    Customer Answer

    Date: 14/04/2025



    Complaint: ********



    I am rejecting this response because:


    they only provided me with the balance and not a statement of account including the actual charges owed along with their interest or additional charges.

    i want to see every payment I’ve made statemented on the account.


    Sincerely,



    ********* ******

    Business Response

    Date: 17/04/2025

    Thanks for your response. We received your email requesting the additional information and it has been requested on your behalf. We will send this to you as well as soon as it has been received.

    Customer Answer

    Date: 17/04/2025



    Complaint: ********



    I am rejecting this response because:

    Business did not provide all information from all payments including payments made to *** *****, my statement of account with full details (their interest they are paying ontop of interest already paid).

    I am requiring them to remove all interest and provide me with a proper statement of my entire payments to *********, *** *****, them, and all interest and provide what each interest is accumulated on.

    this Is getting beyond ridiculous and silly. Being a firm they should know the legal regulation without trying to scare tactic a young woman into paying beyond what she legally is entitled to.


    Sincerely,



    ********* ******

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The conduct of the employees at this "collection agency" are incredibly unprofessional and extremely rude, borderline aggressive.
    They show no respect for the people they are calling *** *** ********** ******** ** ******* ** ********** *** *******

    Business Response

    Date: 14/04/2025

    Thank you for bringing your concerns to our attention. Please contact ****** ***** at ************ to discuss options to resolve your account.

  • Initial Complaint

    Date:10/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps harassing me on a daily basis in an attempt to trick me into paying them for a 2015 credit card debt that they've recently purchased.

    The debt is past the statute of limitations and has already been removed from my ******* credit report many years ago.

    I refuse to answer their calls as they will most likely try to reopen the debt by claiming that I willingly discussed a new agreement with them which I have not, and will not, do.

    Business Response

    Date: 18/02/2025

    Thank you for bringing this to our attention. The account in question has been closed by our client, there will be no further calls related to this account.

    Customer Answer

    Date: 18/02/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:13/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am recieving repeated unwanted phone calls from this business, at least 2 a week. I have e-mailed the business a few weeks ago requesting them to stop.
    I believe they are attempting to reach the former subscriber of my phone number for collection purposes, however I have made it known to the business that they I am not who they are looking for. The phone calls from this business are automated, and attempting to talk to a human is difficult, even though they are advising to do so.

    Business Response

    Date: 27/11/2024

    Thank you for bringing this to our attention, we have removed your phone number from that account in our office, we apologize for any inconvenience. Please allow 72 hours for the change to take effect.

    Customer Answer

    Date: 27/11/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

  • Initial Complaint

    Date:08/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting calls from this organization for a person named ******* ****. My name is ****** *********** and I have been telling the people calling that I am not the person in the call. Yet I keep getting 5-6 calls everyday on my phone. I'm being harassed by these many calls and is affecting me at my working hours. This has been happening for the past 1-2 years. I want them to stop calling me and remove my contact details from their data base and not to contact me again.

    Business Response

    Date: 13/03/2024

    Hello, 

    Thank you for the consumer's message. TPH Legal Services has confirmed that that the consumer's phone number was assigned to another consumer's account. We have removed the phone number from the account and placed the consumer's phone number on our do not call list  

    We hope that this is a satisfactory resolution for the consumer

    Customer Answer

    Date: 13/03/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ***********

  • Initial Complaint

    Date:21/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my debt to tph legal services and 5 weeks later i still have not received a receipt or release for the money i paid.i have repeatedly sent them emails and called, they keep blowing me off

    Business Response

    Date: 21/02/2024

    Good Day,

    Thank you for the consumer's message. Please see the attached discharge document. TPH Legal Services apologized for the delay is the issue of the documentation and are currently conducting an internal investigation to determine the reason for the delay in a basic request of this nature. 

    We hope that the consumer finds this a satisfactory resolution 

    Regards 

    TPH Legal Services 

TPH Paralegal Professional Corporation is NOT a BBB Accredited Business.

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